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Front Desk Representative

2 months ago

Chicago, Illinois, United States Sage Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton, Chicago.

Job Summary

The Front Desk Agent will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Respond to guest inquiries and requests in a professional and courteous manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest accounts, including posting charges and handling cash transactions.
  • Provide information and assistance to guests regarding hotel services and amenities.
  • Operate the PBX system, handling incoming and outgoing calls, and scheduling wake-up calls.
Requirements
  • High school diploma or equivalent required.
  • At least 6 months of experience in a hotel environment as a Front Desk Agent or similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Fluency in oral and written English.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.