Front Desk Agent

16 hours ago


Chicago, Illinois, United States Aimbridge Hospitality Full time
Job Summary

Aimbridge Hospitality is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn Chicago Downtown/N Loop/Michigan Ave. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Responsibilities:
  • Provide exceptional customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring accurate and efficient processing of room assignments and payments.
  • Handle guest inquiries and requests, providing information and assistance as needed.
  • Manage the front desk operations, including handling phone calls, responding to emails, and maintaining accurate records.
  • Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experiences.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on hotel policies, procedures, and services.
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role, preferably in a front desk or guest services capacity.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Basic computer skills and knowledge of hotel software systems, including property management systems and point-of-sale systems.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
  • Opportunities for professional growth and development, including ongoing training and education.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional guest experiences.

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