Front Desk Representative

3 days ago


Chicago, Illinois, United States Hongkong & Shanghai Hotels Group Full time

**Job Summary**

We are seeking a highly skilled and experienced Front Desk Agent to join our Rooms Division team at The Peninsula Chicago. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

**Key Responsibilities**

* Ensure proper operation of all responsibilities of Front Desk operations

* Maintain knowledge of and adhere to both Peninsula and Forbes standards

* Communicate with all departments to create a guest-centric experience

* Ensure efficient operation of the Front Desk responsibilities with efficient handover

**Requirements**

* 2 years of Front Office experience in a luxury property

* Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred

* Ability to deal with a high level of work demand and pressure, individual must have great organization skills

* Excellent command of written and spoken English

**About The Peninsula Chicago**

The Peninsula Chicago is a luxury hotel located in the heart of Michigan Avenue, Chicago. We offer a unique and exceptional guest experience, and we are committed to providing our guests with the highest level of service and hospitality.



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