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Front Desk Representative

2 months ago

Chicago, Illinois, United States Qonten Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Qonten. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience.

Key Responsibilities

  • Provide warm and welcoming service to all guests, responding promptly to their needs and requests.
  • Anticipate and exceed guest expectations by offering personalized solutions and recommendations.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Maintain a clean and organized front desk area, ensuring a positive and efficient experience for guests.
  • Collaborate with other departments to ensure seamless communication and service delivery.

Requirements

  • 1 year minimum experience as a Front Desk Agent in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer

As a Front Desk Agent at Qonten, you will have the opportunity to work in a dynamic and customer-focused environment, with a team that is passionate about delivering exceptional service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.