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Front Desk Representative

2 months ago

Chicago, Illinois, United States AccorHotel Full time
Front Desk Agent Job Description

As a Front Desk Agent at AccorHotel, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will be to provide exceptional service, ensuring that every guest feels welcome and valued.

Key Responsibilities:
  • Greet and check-in guests, responding to their requests and resolving any issues in a professional and friendly manner.
  • Take initiative to add a personalized touch to each guest's experience, making their stay with us truly memorable.
  • Consistently provide professional, friendly, and engaging service, exceeding guest expectations at every turn.
  • Assist guests with hotel facilities, providing informative and helpful guidance to ensure they make the most of their stay.
  • Follow department policies, procedures, and service standards, ensuring that every guest interaction is a positive one.
  • Proudly promote the hotel's facilities, looking for opportunities to enhance a guest's stay through up-selling and recommending our services.
Requirements:
  • A service-focused personality is essential, with previous Front Desk experience preferred.
  • Must be available to work overnight shifts and cover a variety of shifts, including mornings, evenings, weekends, overtime shifts, split shifts, and holidays.
  • Computer literacy is a must, with Opera experience an asset.
  • Professional appearance and demeanor are a must, with a passion for Guest Service and a skill for anticipating guest needs.
  • Ability to work in a team environment, with strong communication and interpersonal skills required.
  • Ability to work under pressure and manage conflicting priorities, with fluency in English and additional languages a plus.
Why Work for AccorHotel?

We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. We welcome you as you are and offer a supportive environment where you can grow and learn every day. Join us and discover the limitless possibilities that await you at AccorHotel.