Front Desk Agent

2 weeks ago


Chicago, Illinois, United States Hostmark Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn & Homewood Suites in Chicago Downtown West Loop. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and process payments accurately and efficiently.
  • Manage the front desk operations, including answering phone calls, responding to emails, and handling guest inquiries.
  • Work collaboratively with the hotel team to ensure seamless operations and excellent guest experiences.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift up to 20 pounds and stand for long periods of time.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.
  • A fun and dynamic work environment with a team of dedicated professionals.

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