Front Desk Representative
3 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hotel Resource. As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.
Key Responsibilities:
- Provide exceptional customer service to guests, responding promptly to their needs and resolving any issues in a timely manner.
- Maintain a complete knowledge of hotel features, services, and policies to effectively communicate with guests.
- Process guest check-ins, verify registration information, and handle overbooked or 'walked' guests.
- Communicate pertinent guest information to designated departments and personnel.
- Train with and learn Food and Beverage operations to fill in as needed.
Requirements:
- Previous experience working as a front desk agent or in a similar role.
- A high school diploma or equivalent vocational training certificate.
- Experience working at a hotel establishment (highly desired).
- Flexible work schedule.
- Proficiency with computers.
- Basic math skills.
- The ability to provide excellent customer service and maintain a professional demeanor at all times.
- The ability to input and access information in the property management system and/or points-of-sale system.
- Great verbal and written communication skills.
- The ability to create a fun and supportive working environment.
Benefits:
- Competitive compensation.
- Medical, Dental, Vision, 401K.
- Travel Discounts.
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