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Front Desk Agent

2 months ago

Chicago, Illinois, United States Hyatt Centric Chicago Loop Full time
Job Summary

As a Front Desk Agent at Hyatt Centric The Loop Chicago, you will be responsible for providing exceptional guest service, registering guests, and handling room reservations. You will be the first point of contact for guests, and your warm and welcoming demeanor will set the tone for their stay.

Key Responsibilities
  • Guest Registration: Register guests, handle room assignments, and ensure a smooth check-in process.
  • Front Desk Operations: Manage the front desk, handle phone calls, and respond to guest inquiries.
  • Guest Services: Provide information on hotel amenities, services, and local attractions.
  • Problem-Solving: Anticipate and resolve guest issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
What We Offer
  • Competitive Pay: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Team Environment: A dynamic and supportive team environment.