Concierge and Guest Services Representative

7 days ago


Philadelphia, Pennsylvania, United States Planned Companies Full time
Job Summary

Planned Companies is seeking a motivated and courteous Front Desk Associate to provide exceptional customer service and create a welcoming experience for tenants, guests, and vendors.

Key Responsibilities:
  • Greeting and Announcements: Greet and announce visitors, tenants, and guests upon entering the building, providing direction and assistance as needed.
  • Relationship Building: Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations.
  • Reservation and Appointment Scheduling: Schedule reservations and appointments at local restaurants, businesses, hotels, and entertainment venues.
  • Event Planning: Plan and organize on-site events, including coordinating logistics and ensuring a seamless experience for attendees.
  • Local Guidance: Provide direction, referrals, and access to local entertainment, dining, retail shopping, sporting events, tourist attractions, and car services.
  • Mail and Delivery Management: Document, secure, and track mail, deliveries, and vendor services at designated areas.
  • Communication and Key Management: Answer telephones, monitor the lobby, and maintain and control keys and access cards.
Requirements:
  • Customer Service Experience: 3+ years of customer service experience.
  • Warm and Welcoming: Desire and passion to provide a warm and welcoming hello to everyone.
  • Communication Skills: Excellent written and verbal communication and basic computer skills.
  • Local Knowledge: Knowledge of local attractions and establishments.
  • Polite and Friendly: Polite, friendly, self-assured, and able to multitask with good time-management.
  • Physical Ability: Ability to lift up to 50lbs when needed.
Benefits:
  • Medical, Dental, and Vision Benefits: Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision, and other ancillary benefits.
  • 401K Plan: All employees (full-time and part-time) are eligible to participate in the company's 401K plan, which has an employer match.

Planned Companies is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.



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