Guest Services Representative

2 weeks ago


Philadelphia, Pennsylvania, United States Homewood Suites Full time
Job Overview

We are seeking a friendly and professional Guest Services Representative to join our team at Homewood Suites. This role involves overseeing all aspects of guest accommodations. You will greet new visitors, issue room keys, manage bookings, and provide detailed information regarding our rooms, pricing, and amenities. Flexibility to work mornings, evenings, weekends, and holidays is essential.

Benefits
  • Medical coverage available after 60 days of employment
  • Paid Time Off and Holiday Pay
  • 401K plan after one year of service
  • Employee Recognition Program
  • Complimentary Employee Meals
Key Responsibilities
  • Execute all check-in and check-out procedures
  • Handle online and telephone reservations
  • Inform guests about payment options and validate credit card information
  • Register guests by collecting necessary details (such as contact information and stay dates)
  • Welcome guests upon arrival and allocate rooms
  • Provide comprehensive information about our hotel, available accommodations, pricing, and amenities
  • Address client complaints promptly and professionally
  • Coordinate with housekeeping to ensure all rooms are clean and well-prepared for guests
  • Confirm group bookings and arrange personalized services for VIP guests and event participants
  • Promote additional services and amenities when suitable
  • Maintain accurate records of reservations and payments
  • Assist with the setup, execution, breakdown, and cleanup of breakfast services as needed
  • Complete any additional tasks assigned by management
Qualifications
  • Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
  • Familiarity with hotel reservation systems, such as OnQ or Opera
  • Strong customer service background
  • Exceptional communication and organizational abilities
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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