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Guest Services Manager

2 months ago

Philadelphia, Pennsylvania, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee staffing requirements for front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as needed.
  • Effectively manage and utilize the MICROS system at the front office, ensuring accuracy in daily transactions and less frequent operations.
  • Review and verify AM and PM discrepancy reports with precision.
  • Coordinate with Housekeeping and Engineering Departments regarding guest room needs, requests, and maintenance issues, ensuring efficient processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, efficiently checking them in and out of the hotel, addressing inquiries, and assisting with their needs.
Location Insights

Experience a modern and comfortable hotel environment that offers spacious suites designed for relaxation and productivity. Enjoy amenities such as high-speed internet access, ergonomic workspaces, and leisure facilities. Indulge in dining options that cater to various tastes and preferences, ensuring a pleasant experience for all guests. The hotel provides convenient transportation options to nearby attractions, enhancing the overall guest experience.

Candidate Profile

Desired Qualifications
  • Ability to maintain composure while managing high-pressure situations and addressing guest concerns.
  • Strong work ethic and proactive approach to responsibilities.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A collaborative spirit, thriving in a team environment focused on delivering exceptional guest experiences.