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Guest Services Coordinator

2 months ago

Philadelphia, Pennsylvania, United States ROOST Philadelphia Full time
Position Overview

Join the dynamic team at ROOST Philadelphia as a Front Desk Concierge. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. Your primary responsibilities will include managing guest check-ins and check-outs, offering assistance with inquiries, and delivering a high standard of hospitality.

Key Responsibilities
  • Oversee reservations through various channels including online, phone, and in-person.
  • Greet guests warmly, facilitate check-in processes, and provide room keys while explaining hotel amenities.
  • Handle customer payments efficiently and accurately.
  • Address guest concerns and complaints promptly and courteously.
  • Inform guests about local attractions and amenities to enhance their stay.
  • Collaborate with team members to ensure all guest accommodations meet established standards.
  • Assist in organizing special events for guests.
  • Coordinate personalized services for VIP guests.
Qualifications
  • Detail-oriented with the ability to multitask effectively.
  • Proficient in computer usage and quick to learn new systems.
  • Strong interpersonal skills, with a focus on teamwork and guest relations.
  • Effective communication skills in English, both written and verbal.
  • Willingness to work flexible hours, including weekends and holidays as needed.
Benefits
  • Comprehensive Health, Vision, Life, and Dental Insurance.
  • 401(k) Retirement Plan.
  • Paid time off including vacation, holidays, personal, and sick days.
  • Access to affordable basic coverage options.

ROOST Philadelphia is committed to fostering an inclusive workplace and is an equal opportunity employer. We encourage applications from all qualified individuals.