Guest Services Coordinator
2 weeks ago
We are currently seeking a dynamic and enthusiastic Front Desk Concierge to enhance the guest experience at ROOST Kelly Drive. In this role, you will extend a warm welcome to our visitors and play a crucial part in delivering exceptional guest service, focusing on the check-in and check-out processes, client reception, bell services, and concierge support.
Key Responsibilities:
- Oversee room reservations through online platforms, phone calls, and face-to-face interactions.
- Greet guests upon arrival, facilitate check-in procedures, distribute room keys, and provide information about hotel amenities.
- Process payments and handle financial transactions with accuracy.
- Address guest inquiries and resolve complaints in a courteous and timely manner.
- Inform guests about local attractions and amenities to enhance their stay.
- Collaborate with team members to ensure all guest accommodations meet established standards and address any special requests.
- Assist in planning and organizing special events for guests.
- Coordinate personalized services for VIP guests.
- Develop comprehensive itineraries for guests, including transportation, dining, and tour arrangements.
- Maintain physical stamina to assist guests with luggage as needed.
Qualifications:
- Detail-oriented with the ability to multitask and work independently.
- Proficient in computer usage and quick to learn new software.
- Excellent interpersonal skills with a focus on teamwork and customer service.
- Flexible availability, including willingness to work weekends and holidays.
Benefits:
- Comprehensive Health, Vision, Life, and Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off including Vacation, Holidays, Personal, and Sick Days
ROOST Kelly Drive is an equal opportunity employer committed to fostering an inclusive environment free from discrimination based on any protected characteristic. We value diversity and encourage all qualified candidates to consider this opportunity.
Note: This job description outlines the general nature and level of work expected of employees in this position and is not intended to be an exhaustive list of all responsibilities and qualifications.
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