Client Admissions Specialist

1 week ago


Tempe, Arizona, United States NorthSight Recovery Full time
Position Overview

The Client Admissions Specialist acts as the main liaison for all potential and incoming clients seeking services. This role involves close collaboration with outreach personnel and clinical leadership to evaluate clients and ascertain whether NorthSight Recovery's offerings align with their clinical and social health requirements.

Key Responsibilities:

  • Serve as the initial point of contact for the organization through various communication channels.
  • Be available to address inquiries outside of standard business hours when necessary.
  • Conduct thorough evaluations of individuals facing behavioral health challenges, including mental health disorders and substance use issues.
  • Perform clinical and Transitional Living pre-screen assessments, reviewing results with clinical and medical leadership as needed.
  • Facilitate external referrals and coordinate care, which may involve managing medication transitions.
  • Possess a comprehensive understanding of program intake processes and provide assistance as required.
  • Gather and analyze pertinent information, such as medical history and current symptoms, to develop a holistic view of each client's needs.
  • Engage in staff meetings and ongoing education to enhance clinical expertise and remain informed about best practices in behavioral health assessment and treatment.
  • Uphold ethical and professional standards, ensuring client confidentiality and respecting diverse cultural backgrounds.
  • Verify prospective patient benefit information to assess eligibility for services and communicate findings to internal stakeholders.
  • Demonstrate understanding and compliance with all organizational policies and procedures.
  • Perform other related duties as assigned.

Qualifications & Experience:

  • Exceptional customer service skills, both internally and externally.
  • Strong organizational abilities with a keen attention to detail.
  • Capacity to collaborate within a multidisciplinary team and follow clinical guidance.
  • Preferred experience in clinical admissions and assessments for co-occurring populations.
  • Familiarity with Arizona Medicaid is advantageous.
  • Aptitude for identifying relevant clinical and medical factors influencing admission criteria and patient care.
  • A bachelor's degree is preferred, although a combination of relevant experience may be considered. A minimum of two years in the behavioral health field is required, along with proficiency in electronic health record (EHR) systems and other documentation tools.


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