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Client Relations Specialist

2 months ago

Tempe, Arizona, United States Aurora Payments LLC Full time
Position Overview

Client Relations Specialist

Full Time

Aurora Payments LLC is a prominent provider of payment solutions and services, recognized for its substantial presence across various sectors. We are seeking a Client Relations Specialist to enhance our team.

Key Responsibilities:

  • Address customer inquiries via telephone, electronic mail, and support ticketing systems.
  • Uphold professionalism while fostering positive relationships with clients.
  • Assist in the setup of processing equipment and manage inventory effectively.
  • Advise clients on products and services while efficiently resolving any issues.
  • Work collaboratively with both internal and external teams to meet customer support requirements.

Required Qualifications:

  • Proven experience in customer service is essential.
  • Familiarity with Point of Sale (POS) systems is advantageous.
  • Competence in Customer Relationship Management (CRM) and software ticketing applications.
  • Strong computer literacy and capability to manage high call volumes.
  • Positive demeanor, exceptional communication abilities, and capacity to thrive in a dynamic environment.
  • Bilingual skills are mandatory.

Benefits Offered:

  • Comprehensive Health, Dental, and Vision Insurance.
  • Paid Holidays.
  • 401(k) Retirement Plan.
  • Team outings and collaborative events.
  • Catered meals.