Customer Care Associate

1 week ago


Ann Arbor, Michigan, United States Domino Full time

About Domino's Pizza

Founded in 1960, Domino's Pizza has evolved into a leading brand known for its commitment to quality and innovation. With a focus on technology, we have become a top contender in online transactions, with a significant portion of our sales generated through digital platforms. Our mission is to empower local entrepreneurs, many of whom began their journey with us as delivery drivers and pizza makers.

Position Overview

As a Customer Support Representative, you will be responsible for addressing customer inquiries through various channels, including phone, email, and traditional mail. We seek individuals who are not only creative and adaptable but also genuinely passionate about the Domino's brand. This is a full-time position.

Key Responsibilities:

  • Engage with customers professionally through phone, email, or mail.
  • Utilize our customer relationship management system to manage customer cases.
  • Ensure accurate data entry while adhering to service level agreements.
  • Conduct outbound communications to resolve customer issues.
  • Demonstrate empathy and understanding towards customer concerns.
  • Make informed decisions regarding customer reimbursements when necessary.
  • Stay updated on policy, procedure, and product changes.
  • Provide constructive feedback for system improvements and processes.
  • Participate in team meetings and ongoing training sessions.

Qualifications:

To excel in the Customer Support role at Domino's, candidates should possess the following:

  • Availability to work evening shifts.
  • A bachelor's degree is preferred, or equivalent experience.
  • Prior customer service experience is advantageous, showcasing interpersonal skills and genuine concern for customers.
  • Proficiency in standard software applications, including Word and Excel.
  • Strong verbal and written communication abilities.
  • Capability to manage challenging and high-pressure situations effectively.
  • Creative problem-solving skills and quick decision-making abilities.
  • Flexibility, patience, and a high tolerance for varying situations.
  • Excellent time management and organizational skills.
  • Attention to detail and the ability to handle a high volume of communications.
  • Ability to document interactions while conversing with customers.

Additional Information:

Your information will be kept confidential in accordance with EEO guidelines.



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