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Customer Service Associate

2 months ago

Ann Arbor, Michigan, United States Toastique - Ann Arbor Full time

Overview: At Toastique Ann Arbor, our Team Members play a crucial role in delivering exceptional service and quality products to our customers.

Key Responsibilities:

  • Engage with customers by efficiently processing orders and preparing delicious toasts, smoothies, and bowls.
  • Ensure a smooth flow of service by managing order taking, transaction processing, and prioritizing customer requests.
  • Utilize the POS system to accurately capture orders, confirming details with customers for clarity.
  • Prepare menu items with attention to detail, ensuring consistency in taste and presentation.
  • Handle incoming calls and assist customers by directing inquiries appropriately.
  • Maintain cleanliness and organization of the service area, including smoothie and toast stations, dining tables, and restrooms.
  • Restock supplies and merchandise as necessary to ensure availability for customers.
  • Follow instructions from supervisors to complete preparation tasks efficiently.
  • Assist with back-of-house duties, including dishwashing, cleaning, and inventory management.
  • Collaborate with fellow team members to achieve high levels of customer satisfaction.

Qualifications:

  • A positive and energetic demeanor.
  • Strong work ethic and dedication to teamwork.
  • Ability to thrive in a fast-paced environment.