Customer Service Associate

2 weeks ago


Ann Arbor, Michigan, United States C3 Industries Full time

Part-Time Retail Sales Representative

Who We Are

C3 Industries is a dynamic and innovative company specializing in the cultivation and processing of premium cannabis products. Our mission is to deliver top-quality indoor cannabis flower and extracted items through our advanced facilities and retail outlets.

At C3 Industries, our greatest asset is our team. We prioritize local hiring, competitive pay, and opportunities for professional growth. We are dedicated to being responsible corporate citizens and actively promote diversity and inclusion within our workforce.

Position Overview

We are seeking enthusiastic Part-Time Retail Sales Representatives to join our team. In this role, you will assist customers in navigating our product offerings, ensuring they find the right solutions to meet their needs while delivering exceptional customer service.

Key Responsibilities

  • Welcome customers and verify identification upon entry.
  • Assist customers with inquiries and required documentation; update customer profiles in the point of sale (POS) system.
  • Maintain a clean and organized sales area and waiting room during downtime.
  • Educate customers about cannabis properties and help them select appropriate products based on their preferences.
  • Efficiently process online orders and provide curbside service while adhering to state regulations.
  • Address customer concerns professionally and escalate issues to management as necessary.
  • Stay informed about cannabis trends and product knowledge.
  • Utilize and maintain the POS system accurately.
  • Conduct deliveries using company vehicles when required.
  • Follow cash handling procedures and manage daily cash responsibilities.
  • Assist with product intake, inventory checks, and regular audits.
  • Adhere to all dispensary policies, including compliance with local and state regulations.

Qualifications

  • High school diploma or equivalent.
  • Strong customer service and communication skills.
  • Basic computer proficiency.
  • Previous experience in a retail or cannabis environment is a plus.
  • Familiarity with cannabis products and their medical benefits is beneficial.
  • Ability to stand for extended periods and lift up to 25 pounds.
  • Willingness to work flexible hours, including evenings and weekends.
  • Must be at least 21 years old and pass a background check.

Ideal Candidate

If you are detail-oriented, passionate about the cannabis industry, and thrive in a fast-paced environment, we encourage you to consider this opportunity. Join us in our mission to share the benefits of cannabis with our community.



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