IT Systems Specialist
2 weeks ago
Salary Range: $70,000-$80,000 plus bonus
Are you prepared to make a significant impact? At Integris, where integrity meets innovation, we are redefining IT services with a focus on People First.
Integris stands as a premier IT solutions provider, delivering exceptional services that our clients appreciate. Our team comprises highly skilled local professionals who provide top-tier solutions, including dedicated virtual Chief Information Officers (vCIOs), specialized security and compliance advisory services, and a 24/7 help desk. As we expand rapidly across the nation, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain dedicated to sourcing the finest talent to play a pivotal role in transforming IT services for our clients.
Role Summary
The Systems Administrator (SA) is tasked with delivering advanced support for desktop, server, and network infrastructure. The SA is also responsible for the configuration and maintenance of various systems, environments, clients, and end-users. This role serves as the primary escalation point for Support Technicians to resolve intricate issues and may carry out responsibilities from the service desk or in the field.
Key Responsibilities
- Serve as the initial contact for incoming phone and chat support requests.
- Support and maintain servers, network devices, and associated hardware and software systems for clients.
- Act as the first line of escalation for Support Technicians.
- Provide onsite support for Managed Services clients.
- Function as a secondary Client Relationship Manager; assess system performance and suggest enhancements to improve efficiency.
- Offer intermediate technical support and guidance to end-users and assist in resolving technical challenges.
- Document system configurations, procedures, and troubleshooting steps.
Qualifications
Education/Certification Requirements:
- Associate degree in computer science or a related field -OR- 2 years of IT experience preferred.
- Network+ Certification or Azure Administrator Associate AZ-104 or obtain within 6 months of employment.
Experience Requirements:
- Strong infrastructure and troubleshooting skills.
- Valid driver's license.
At Integris, we value our team members and provide comprehensive benefits, including:
- Medical, Dental, and Vision Insurance.
- 401K Retirement Plan.
- Minimum 4 Weeks of Paid Time Off (PTO).
- Birthday PTO.
- Paid Holidays.
- Paid Time Off for Volunteering.
- Short-Term and Long-Term Disability Insurance.
- Life Insurance.
- Supplemental Insurance.
- Employee Assistance Program.
Be a part of shaping the future of IT services while positively impacting our clients and communities.
Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
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