IT Infrastructure Specialist

2 weeks ago

Cranbury, New Jersey, United States Porton Pharma Solutions Ltd. Full time

The IT Infrastructure Specialist plays a vital role in ensuring the seamless functionality of the company's IT systems. Acting as the main contact for IT Infrastructure Services, this position oversees the IT Service Desk and manages a variety of system and network administration responsibilities. The role encompasses support for diverse technologies, application assistance, and participation in project initiatives as necessary. Reporting to the IT Department Manager, the IT Specialist guarantees the performance, security, stability, and scalability of the organization's IT infrastructure. Close collaboration with stakeholders and team members ensures that IT projects and tasks align with the strategic goals of the organization, providing timely technical support and solutions.

Key Responsibilities

Infrastructure Maintenance: Supervise the maintenance of internal systems, including hardware such as computers, network devices, servers, and peripherals, alongside software updates and network segments.

Documentation Management: Oversee maintenance contracts and develop various documentation, including system guides, standard operating procedures (SOPs), and policies.

System Administration: Perform system administrator duties, manage user and group settings, and monitor systems using Microsoft tools.

Audits and Investigations: Conduct regular audits, investigations, and verify backups.

Technical Support: Provide both on-site and remote assistance to internal staff for hardware, software, and technical challenges.

Vendor Coordination: Serve as a liaison between stakeholders and third-party IT service providers for support and installations.

Employee Training: Facilitate training sessions for staff and create relevant documentation.

Project Execution: Carry out project work, oversee contractors, and engage in IT strategic initiatives.

Vendor Management: Handle vendor relationships, monitor licensing, and assist in the selection of new hardware and software solutions.

Best Practices Implementation: Uphold industry best practices for infrastructure reliability and sustainability.

Automation Research: Investigate and implement automated solutions for system administration tasks.

System Availability Assurance: Ensure high availability of systems and infrastructure through proactive monitoring and issue mitigation.

Server Architecture Participation: Engage in server architecture design to support IT systems.

Technical Guidance: Offer technical advice and operational instructions to system users.

  • Complete additional relevant tasks as assigned by superiors.

Qualifications

An associate degree with 2 or more years of IT-related experience, or a bachelor's degree in computer science, Information Technology, or a related field.

Experience in the Pharmaceutical, Life-Science, or CDMO/CRO sectors is advantageous.

Familiarity with pharmaceutical laboratory software such as ERP, LIMS, QMS, and experience with Agilent, Waters, ThermoFisher, and other laboratory software applications is beneficial.

Knowledge of GxP (Good Practice) guidelines and regulatory certifications is a plus.

Understanding of FDA regulations, including 21 CFR Part 11, and other relevant regulatory bodies in clinical research and development is preferred.

Strong problem-solving, analytical, investigative, organizational, and project management skills.

Exceptional written and verbal communication skills, with the ability to convey complex technical concepts in business terms across all organizational levels.

Excellent interpersonal skills, fostering effective communication while maintaining positive relationships.

Ability to work independently as well as collaboratively within a team.

Capability to manage multiple tasks and prioritize deliverables effectively.

Ability to meet the physical demands of the position.

Willingness to travel between sites as directed by superiors.

Reporting Structure

Reports to the IT Manager or designated representative.

Work Location: On-Site

Employment Type: Full Time/Salaried

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