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Systems Administrator II
2 months ago
The Systems Administrator II is a key member of our IT team, responsible for providing advanced technical support and system administration services to our clients. This role requires a high level of technical expertise, excellent communication skills, and a strong ability to work independently.
Key Responsibilities- Provide remote and on-site technical support to clients, including troubleshooting and resolving complex technical issues.
- Configure and deploy new desktop and networking equipment, install line-of-business applications, and deploy server infrastructure.
- Ensure data security and backup processes are in place to protect client systems.
- Document technical information and troubleshooting steps in a ticketing system.
- Serve as an escalation point for junior technicians to resolve complex customer issues.
- Manage time effectively to meet service level agreements (SLAs) and productivity targets.
- Participate in team meetings, report status, and help identify and resolve service delivery and customer issues.
- Train new technicians in company practices and advanced skills.
- High school diploma or equivalent; post-secondary education preferred.
- 3-4 years of experience providing computer technical support, installing, deploying, and configuring desktop equipment for end users.
- 2 or more industry certifications (CompTIA A+, Network+, Security+, Cisco CCENT, CCNA, Microsoft AZ-900, or other role-based certifications in the MS track) showing experience with those technologies.
- 2 years of experience troubleshooting advanced technical issues with networks and Windows-based server environments.
- Demonstrated proficiency in documenting detailed information about client environments within a knowledge base and capturing detailed troubleshooting notes for replication by other engineers.
- Valid driver's license and ability to visit client sites as necessary.
- Ability to act as a responsible company representative while at the client site with little to no supervision regarding technical matters and with the discretion to escalate as necessary.
- Ability to function more autonomously based on experience and client knowledge.
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Minimum 4 weeks of paid time off (PTO).
- Birthday PTO.
- Paid holidays.
- Paid time off for volunteering.
- Short-term and long-term disability insurance.
- Life insurance.
- Supplemental insurance.
- Employee assistance program.
