IT Infrastructure Specialist

4 days ago


Cranbury, New Jersey, United States Integris Full time
Job Description

Job Summary

The IT Infrastructure Specialist is responsible for providing advanced support for desktop, server, and network infrastructure. This role involves established configuration, and maintenance of a variety of systems, environments, clients, and end-users. The IT Infrastructure Specialist serves as the first escalation point for Support Technicians to resolve complex issues and may execute their responsibilities from the service desk or the field.

Key Responsibilities

  • Initial contact for inbound support requests.
  • Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients.
  • Acts as the first line of escalation for Support Technicians.
  • Provide onsite support for Managed Services clients.
  • Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency.
  • Provide intermediate technical support and guidance to end-users and assist in resolving technical issues.
  • Document system configurations, procedures, and troubleshooting steps.

Requirements

  • Associate degree in computer science or similar field -OR- 2 years of IT experience preferred.
  • Network+ Certification or Azure Administrator Associate AZ-104 or obtain within 6 months of employment.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401K Retirement Plan
  • Minimum 4 Weeks of Paid Time Off (PTO)
  • Birthday PTO
  • Paid Holidays
  • Paid Time Off for Volunteering
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Supplemental Insurance
  • Employee Assistance Program

About Integris

Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24/7 help desk. As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.



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