IT Infrastructure Specialist

1 week ago

Cranbury, New Jersey, United States Porton Pharma Solutions Ltd. Full time

The IT Infrastructure Specialist plays a vital role in ensuring the seamless functioning of the company's IT systems. Acting as the main contact for IT Infrastructure Services, this position supervises the IT Service Desk and manages a variety of system and network administration responsibilities. The role encompasses support for diverse technologies, application assistance, and involvement in project initiatives as necessary. Reporting to the IT Department Manager, the IT Specialist guarantees the operational efficiency, security, and scalability of the organization's IT framework. Collaboration with various stakeholders and employees is essential to align IT activities and projects with the strategic goals of the organization, providing timely technical support and solutions.

Key Responsibilities

Infrastructure Maintenance: Ensure the upkeep of internal systems, including hardware such as computers, network devices, servers, and peripherals, along with software updates and network segments.

Documentation Management: Oversee maintenance contracts and produce various documentation including system manuals, standard operating procedures (SOPs), and policies.

System Administration: Conduct system administrator duties, manage user/group configurations, and monitor systems utilizing Microsoft tools.

Audits and Compliance: Execute routine audits, investigations, and verify backup processes.

Technical Support: Provide both on-site and remote assistance to internal staff for hardware, software, and technical challenges.

Vendor Coordination: Serve as a liaison for stakeholders and external IT service providers for support and installations.

Training and Development: Facilitate training sessions for employees and develop relevant documentation.

Project Execution: Carry out project-related tasks, oversee contractors, and engage in IT strategic initiatives.

Vendor Oversight: Manage relationships with vendors, monitor licensing, and assist in the selection of new hardware and software solutions.

Best Practices Implementation: Uphold industry best practices for infrastructure reliability and sustainability.

Automation Initiatives: Investigate and apply automated solutions to system administration tasks.

System Reliability: Ensure high availability of systems and infrastructure through proactive monitoring and issue mitigation.

Server Design Participation: Contribute to server architecture planning to support IT systems.

Technical Guidance: Offer technical direction and operational instructions to system users.

  • Perform additional relevant tasks as assigned by superiors.

Qualifications

Associate degree with 2 or more years of IT-related experience or a bachelor's degree in computer science, Information Technology, or a related field.

Experience in the Pharmaceutical, Life-Science, or CDMO/CRO sectors is advantageous.

Familiarity with pharmaceutical laboratory software such as ERP, LIMS, QMS, and experience with Agilent, Waters, ThermoFisher, and other laboratory software applications is beneficial.

Knowledge of GxP (Good Practice) guidelines and regulatory certifications is a plus.

Understanding of FDA regulations, including 21 CFR Part 11, and other regulatory standards relevant to clinical research and development is desirable.

Strong problem-solving, analytical, organizational, and project management skills.

Exceptional written and verbal communication skills, with the ability to convey complex technical concepts in business terms across all organizational levels.

Excellent interpersonal skills, fostering effective communication while maintaining positive relationships.

Capability to work independently as well as collaboratively within a team.

Ability to manage multiple tasks and prioritize deliverables effectively.

Physical capability to meet the demands of the position.

Willingness to travel between sites as required.

Reporting Structure

Reports to the IT Manager or designated representative.

Work Location: On-Site

Employment Type: Full Time/Salaried

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