IT Infrastructure Specialist

2 weeks ago

Cranbury, New Jersey, United States Porton Pharma Solutions Ltd. Full time

The IT Infrastructure Specialist plays a crucial role in ensuring the effective functioning of the IT framework. Acting as the main contact for IT Infrastructure Services, this position oversees the IT Service Desk and manages various system and network administration responsibilities. The role encompasses support for diverse technologies, application assistance, and participation in project initiatives as necessary. Reporting to the IT Department Manager, the Infrastructure Specialist guarantees the operational efficiency, security, and scalability of the organization's IT systems. Collaboration with stakeholders and staff is essential to align IT tasks and projects with the strategic goals of the organization, providing timely technical support and solutions.

Key Responsibilities

Maintenance: Supervise the upkeep of internal systems, including hardware such as computers, network devices, servers, and peripherals, along with software updates and network segments.

Documentation: Manage maintenance agreements and develop various documentation, including system manuals, standard operating procedures (SOPs), and policies.

Administration: Execute system administrator duties, manage user/group access, and monitor systems using Microsoft tools.

Audits and Investigations: Conduct regular audits, investigations, and verification of backups.

Support: Provide both on-site and remote assistance to internal staff for hardware, software, and technical challenges.

Vendor Liaison: Serve as a point of contact for stakeholders and third-party IT service providers for support and installations.

Training: Facilitate training sessions for employees and develop related documentation.

Project Management: Implement project tasks, oversee contractors, and engage in IT strategic initiatives.

Vendor Management: Oversee vendor relationships, monitor licensing, and assist in the selection of new hardware and software solutions.

Best Practices: Uphold industry best practices for infrastructure reliability and sustainability.

Automation: Investigate and apply automated methods for system administration tasks.

System Availability: Ensure high availability of systems and infrastructure through monitoring and addressing potential issues.

Server Architecture: Contribute to server architecture design to support IT systems.

Technical Guidance: Offer technical guidance and operational instructions to system users.

  • Perform additional relevant tasks as assigned by superiors.

Qualifications

Associate degree plus 2 or more years of IT-related experience or a bachelor's degree in computer science, Information Technology, or a related field.

Experience in the Pharmaceutical, Life-Science, or CDMO/CRO sectors is advantageous.

Familiarity with pharmaceutical laboratory software such as ERP, LIMS, QMS, and experience with Agilent, Waters, ThermoFisher, and other laboratory software applications is beneficial.

Knowledge of GxP (Good Practice) guidelines and regulatory certifications is a plus.

Understanding of FDA regulations, including 21 CFR Part 11, and other regulatory bodies relevant to clinical research and development is advantageous.

Strong problem-solving, analytical, investigative, organizational, and project management skills.

Exceptional written, verbal communication, and presentation skills with the ability to convey complex technical concepts in business terms across all organizational levels.

Excellent interpersonal skills with the capability to communicate effectively while maintaining positive relationships.

Ability to work independently as well as collaboratively within a team.

Capacity to manage multiple tasks and prioritize deliverables effectively.

Ability to meet the physical demands of the position.

Willingness to travel between sites as required.

Reporting Relationship

Reports to the IT Manager or Designee.

Primary Location: On-Site

Job Type: Full Time/Salaried

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