The IT Infrastructure Specialist plays a crucial role in ensuring the seamless functionality of the IT framework. Acting as the main contact for IT Infrastructure Services, this position supervises the IT Service Desk and manages various system and network administration responsibilities. The role encompasses support for diverse technologies, application assistance, and involvement in project initiatives as necessary. Reporting to the IT Department Manager, the IT Specialist guarantees the performance, stability, security, and scalability of the organization's IT framework. Collaboration with stakeholders and staff is essential to align IT activities and projects with the strategic goals of the organization, providing timely technical support and solutions.

Key Responsibilities

Maintenance: Ensure the upkeep of internal infrastructure, which includes hardware such as computers, network devices, servers, and peripherals, along with software updates and network segments.

Documentation: Oversee maintenance contracts and produce various documentation, including system guides, standard operating procedures (SOPs), and policies.

Administration: Manage system administrator tasks, user/group management, and monitoring utilizing Microsoft toolsets.

Audits and Investigations: Conduct regular audits, investigations, and verification of backups.

Support: Provide both on-site and remote assistance to internal staff for hardware, software, and technical challenges.

Vendor Liaison: Serve as a liaison for stakeholders and third-party IT service providers for support and installations.

Training: Facilitate training sessions for employees and develop related documentation.

Project Management: Carry out project work, oversee contractors, and engage in IT strategic initiatives.

Vendor Management: Handle vendor relationships, monitor licensing, and assist in the selection of new hardware and software platforms.

Best Practices: Uphold industry best practices for infrastructure reliability and sustainability.

Automation: Investigate and implement automated solutions for system administration tasks.

System Availability: Ensure high availability of systems and infrastructure through monitoring and addressing potential issues.

Server Architecture: Contribute to server architecture design to support IT systems.

Technical Guidance: Offer technical guidance and operational instructions to system users.

• Perform additional relevant tasks as assigned by superiors.

Qualifications

Associate degree with 2 or more years of IT-related experience or a bachelor's degree in computer science, Information Technology, or a related field.

Experience in the Pharmaceutical, Life-Science, or CDMO/CRO industry is advantageous.

Familiarity with pharmaceutical laboratory software such as ERP, LIMS, QMS, and experience with Agilent, Waters, ThermoFisher, and other laboratory software applications is beneficial.

Knowledge of GxP (Good Practice) guidelines and regulatory certifications is a plus.

Understanding of FDA regulations, including 21 CFR Part 11, and other regulatory bodies relevant to clinical research and development is advantageous.

Strong problem-solving, analytical, investigative, organizational, and project management skills.

Exceptional written and verbal communication skills, with the ability to convey complex technical concepts in business terms across all organizational levels.

Excellent interpersonal skills, enabling effective communication while maintaining positive relationships.

Capability to work independently as well as collaboratively within a team.

Ability to manage multiple tasks and prioritize deliverables effectively.

Capacity to meet the physical demands of the position.

Willingness to travel between sites as required.

Reporting Relationship

Reports to the IT Manager or Designee.

Primary Location: On-Site

Job Type: Full Time/Salaried