Manufacturing IT Support Specialist
1 week ago
Opportunity Overview: Manufacturing Infrastructure Support Technician
We are seeking a committed Manufacturing Infrastructure Support Technician to enhance our operations at Saint-Gobain North America. This position entails the development, support, maintenance, and troubleshooting of IT and OT environments pertinent to manufacturing across our facilities in North America. Your responsibilities will include the regional implementation and upkeep of IT infrastructure, ensuring alignment with the standards established by Saint-Gobain Technology Services. A thorough understanding of the specific IT needs of each facility and business unit is essential to facilitate seamless operations and reduce downtime. Moreover, your role will significantly contribute to the advancement of OT and manufacturing 4.0 initiatives.
Key Responsibilities:
- Manage, support, develop, and troubleshoot local data centers within the designated region.
- Install, configure, and maintain a variety of IT systems and technologies, including MS Windows servers, VMware, storage solutions, and more.
- Utilize Service Now ITSM for incident tracking and ensure comprehensive documentation.
- Monitor infrastructure performance for uptime, capacity, and utilization metrics.
- Engage in change management and incident management protocols.
Qualifications:
- Bachelor's degree or equivalent experience in Information Technology.
- Over 5 years of experience in IT and/or technical manufacturing environments.
- Certifications in relevant technologies such as VMware, Switching/Routing/Firewall, or ITSM.
- Thorough understanding of manufacturing workflows and processes.
- Willingness to work occasional off-hours and provide on-call support as needed.
Compensation and Benefits:
- Comprehensive Total Rewards package.
- Base salary range: $77,400 to $120,100 annually.
- Eligibility for an annual performance bonus.
- Additional benefits include healthcare options, parental leave, 401(k) plan, tuition reimbursement, and more.
At Saint-Gobain, we foster a culture grounded in core values of Trust, Empowerment, and Collaboration. Our diverse and inclusive workplace is dedicated to enhancing the world through innovative products. We are committed to providing equal employment opportunities to all individuals and encourage candidates from diverse backgrounds to consider this opportunity.
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