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Sales Support Specialist
2 months ago
Position Overview:
Under general supervision, Sales Support Specialists provide guidance and education to each client with medical cannabis needs.
Specialists assist every client to ensure he or she is receiving the appropriate products that will best support the client's specific health conditions.
Key Responsibilities include:
Ensures all intake forms and other documentation are accurately completed and filed correctly, then enters all relevant information in the management system for future reference.
Deliver Exceptional Customer Service by fostering and maintaining positive client relations.
Respond to inquiries from clients requesting product information, training, and general assistance.
Management of client records through the use of a medical marijuana database.
Maintenance and update of databases as required.
Fulfillment of client orders.
Responsible for the sales and promotion of all Columbia Care Services products.
Build and maintain a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
Must be at least 21 years of age.
WEEKEND AVAILABILITY is required.
Two years of direct customer service experience required.
Retail experience is a strong advantage.
Experience with Point-of-Sales systems.
Understanding of and experience with Windows Operating System and Microsoft Outlook.
Compensation:
$17.00 per hour, plus benefits.
Employment Status:
Full time.
Travel %: 0.
FLSA status:
Non-exempt.
Additional Abilities Required:
While performing the duties of this role, the employee is required to stand, walk, or sit for extended periods, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance).
Note:
Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time.
Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.About Columbia Care Services:
Columbia Care Services is one of the most experienced cultivators, manufacturers, and providers of cannabis products and related services, with licenses in multiple U.S. jurisdictions. The Company operates numerous facilities including dispensaries and cultivation and manufacturing sites, including those under development. Columbia Care Services is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets.
Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion both internally and with external vendors, Columbia Care Services has earned a spot on America's Top Cannabis Industry Employers list.
Columbia Care Services provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance, and more.Background Investigation:
As a condition of employment, all Columbia Care Services employees are required to submit to a background check. Employment decisions, in compliance with state law, are based on an employee's background report at the time of hire.
Employees have a duty to report any changes in their background to the appropriate management as soon as the employee is aware of the event.
