Technical Support Specialist in San Diego

7 days ago


San Diego, California, United States Desktop & Depot Support Full time
Position Overview

Are you ready to elevate your career in IT? We invite you to explore a rewarding opportunity with us.

Role Summary:

Our organization is seeking dedicated and driven individuals to become part of our expanding team as a Desktop Support Specialist in San Diego. In this capacity, you will engage with our esteemed clients and take on responsibilities that include:

  • Delivering Workstation Software Break Fix assistance
  • Executing IMAC – PC Install, Moves, Adds, and Changes
  • Performing Image Loads
  • Managing Asset Recovery
  • Conducting Asset Tagging
  • Providing Printer Support
  • Offering Client Center (Tech Bar) assistance
  • Updating IT Service Management systems
  • Carrying out additional Client Support tasks to ensure optimal Workstation operations and customer satisfaction

Required Qualifications:

  • Prior experience in Desktop Support is preferred, though training will be provided for all entry-level candidates
  • Familiarity with PC Imaging
  • Experience in change management and incident management processes
  • Proficiency with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certification as a Dell Technician
  • Expertise in Inventory Management

Essential Requirements:

  • Must reside within commuting distance of San Diego and be available for onsite work
  • This position requires U.S. citizenship status due to government contract stipulations

Core Values:

  • Strong communication skills, both written and verbal.
  • Ability to work independently while appreciating the value of teamwork.
  • Exceptional problem-solving capabilities.
  • A desire for regular performance evaluations and career advancement opportunities.
  • A commitment to a community of virtuous colleagues and clients.

What We Offer: As a member of our organization, you will be part of a team that prioritizes integrity and collaboration. We provide continuous learning and development opportunities to support your professional growth.

About Us: We are a hybrid cloud and managed services consulting firm, known for our strong partnerships with industry leaders in IT services. Our success is built on these collaborations, enabling us to deliver optimal support to our clients. We also prioritize the well-being of our employees, offering a comprehensive range of benefits related to health, retirement, and professional development.



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