Enterprise Client Relations Manager

2 weeks ago

San Francisco, California, United States Linqia, Inc. Full time

Linqia, Inc. is a pioneering organization in the rapidly expanding influencer marketing sector. We pride ourselves on fostering a dynamic and engaging workplace where marketing enthusiasts thrive in a fast-paced, data-oriented environment.

Our mission at Linqia is to provide guaranteed results in influencer marketing for our clients, collaborating with some of the world's leading brands such as Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-powered platform, combined with our expert team, is at the forefront of transforming influencer marketing into a scalable media channel. Additionally, our platform serves as a social content laboratory, enabling marketers to organically test and amplify high-performing influencer content, thereby enhancing ROI from their paid, owned, and earned media strategies.

We prioritize intelligence, acknowledge talent, and have cultivated a culture that promotes career advancement and personal growth for our team members. Our environment thrives on innovation and accountability, embodying a customer-first approach that adds genuine value to our endeavors. Our team members are intelligent, dedicated, possess integrity, and enjoy a fun atmosphere as we strive for success.

Role Overview:

The Strategic Accounts Manager plays a vital role as a client partner, showcasing leadership, strategic vision, accountability, and business insight for Linqia's portfolio of enterprise brand clients. This position effectively utilizes experience, knowledge, and skills to foster innovative thinking while balancing the needs of clients, the company, and the team. The role encompasses oversight and approval of the development of overarching media/influencer objectives and strategies, along with the ideation necessary to support these goals. Ensuring that appropriate tools and processes are effectively applied to planning and buying activities is essential, with the aim of optimizing deliverables and providing a solid rationale for recommendations.

This position is accountable for select client accounts, managing the relationships between Media Agencies, Creative Agencies, and Brands. The primary objective is to deliver exceptional customer experiences and foster repeat business. You will lead and oversee internal teams working on your programs, acting as a steward for both Linqia and the client, ensuring transparency and clear communication throughout the process.

Key Responsibilities:
  • Oversee client campaigns with exceptional customer service while maximizing business opportunities, growth, and efficiency.
  • Accountable for achieving business KPIs and development within signed agreements.
  • Champion the Client Experience, exceeding client expectations and nurturing long-term partnerships.
  • Lead strategic channel planning activities related to assigned campaigns in collaboration with creative, brand success, sales, and media investment teams.
  • Establish and cultivate strong relationships with multiple senior client stakeholders, demonstrating industry and influencer expertise.
  • Collaborate with internal partners to assess campaign performance and KPIs, determining the extent to which original objectives and strategies were achieved.
  • Stay informed about industry trends and share insights with the team.
  • Work closely with internal partners to optimize revenue opportunities with specific clients.
Qualifications:
  • 5+ years of experience in client management and media (or influencer) within agencies.
  • Passionate about delivering customer satisfaction, with a focus on delighting clients.
  • Enthusiastic about the social media landscape, eager to learn about new platforms and understand their use in communication and advertising.
  • Self-motivated and entrepreneurial, comfortable taking initiative to solve problems and set personal deadlines and goals.
  • Proven track record of success with clients and teams.
  • Experience and confidence in high-level client communications.
  • Bachelor's degree required; MBA preferred.
  • Must be within commuting distance of Linqia's office, as in-office attendance is required twice a week.

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