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Enterprise Client Program Coordinator
2 months ago
About Us
The future of transportation is electric, and our software addresses the most pressing emerging grid integration challenges to ensure that the upcoming energy transition is clean, equitable, and resilient.
About the Role
This position is situated within the Program Operations division, whose mission is to exceed utility clients' expectations by delivering outstanding EV programs.
In this capacity, your primary focus will be on overseeing the implementation, software delivery, and support of EV programs for our utility partners.
Depending on business requirements and applicant expertise, this role may evolve to encompass specialized individual contributions. It may also involve supporting a diverse array of strategic business, product, and operational initiatives.Key Responsibilities:
Primary:
- Ensure successful implementation and ongoing operations with enterprise clients.
- Act as the project implementation manager for utility clients following contract execution.
- Lead efforts to finalize configurations with clients.
- Monitor internal team progress and assist with verification testing of designed software solutions.
- Develop project plans and execute them in collaboration with clients and internal teams.
- Identify gaps in our product offerings and advocate for client needs with internal technical teams.
- Support client retention by delivering a high level of ongoing service.
- Provide training and support to utility clients.
Secondary:
- Represent the client perspective as a stakeholder in the product development roadmap, ensuring that product development needs under contract are accurately represented.
- Demonstrate a comprehensive understanding of the utility industry, client pressures, and the needs of utility clients.
- Gather current and future technical requirements from clients and coordinate with product, engineering, and data science teams to evaluate value, feasibility, and timelines.
- Serve as the voice of client requirements internally, clearly articulating client priorities to the internal team.
- Manage client expectations regarding features, products, and services.
- Collaborate with internal and external teams to launch new features and offerings.
Tertiary:
- Maintain and enhance client integrations and internal operations to ensure an exceptional client experience.
- Develop client integration roadmaps and plans to support evolving and increasingly complex product offerings.
- Verify that client operations are functioning as expected, proactively identifying potential issues and coordinating with internal technical teams for resolution.
- Act as the primary point of contact for client technical inquiries, conducting root cause analysis and collaborating with internal and client teams to determine optimal solutions.
- Enhance operational metrics through improved software solutions, processes, documentation, and cross-team collaboration.
- Undertake special projects and other duties as assigned by your manager or designated representative.
About You
You possess experience in managing large software projects for enterprise clients, with a clear focus on high-impact opportunities.
You are recognized for your exceptional prioritization and project management skills, including the ability to build project plans, identify critical paths, and provide visibility to all stakeholders regarding status.
You have thrived in dynamic and fast-paced environments, whether in startups, industry consulting, or similar settings. You are adaptable enough to tackle the most urgent tasks as they arise.
You are detail-oriented and skilled at translating client needs into clear internal requests.
You expect to collaborate with individuals from diverse backgrounds and areas of expertise daily, seamlessly transitioning between technical, non-technical, and executive audiences.
You possess an insatiable desire for learning and a drive to become an expert in products, clients, and industry trends.
You are passionate about ensuring that work is completed to a high standard, without allowing perfection to hinder progress.
Requirements
- 4+ years of full-time experience in IT consulting, energy, utilities, or related fields.
- Experience managing high-value enterprise contracts and clients with multiple stakeholders, both externally and internally.
- Proven ability to manage multiple projects simultaneously.
- Excellent written and verbal communication skills, with the ability to translate for a diverse set of stakeholders.
- Proficiency in gathering and documenting technical requirements for integrations or customizations, becoming the subject matter expert on the topic.
- Flexibility and willingness to undertake a variety of tasks in response to immediate needs.
- Proficiency in modern software tools (Gsuite, MS Office, Atlassian, Figma, CRMs, etc.).
- Preferred degree in engineering, business, or analytical sciences with a demonstrated focus on energy.
- Domain expertise in one or more of the following areas:
- Enterprise software systems
- IT integrations
- Electric mobility
- Power systems
- Demand Response
- 2+ years of experience in analytics and data visualization tools, discussing data with enterprise clients.
- 2+ years of experience in IT implementation best practices.
- 2+ years of experience in how enterprise clients approach cloud software architecture and security.
- 1+ year of experience in managing grants.
The total compensation for this opportunity includes a base salary range of $120,000 - $150,000, plus equity (stock options) and benefits. This is our target compensation range and is subject to multiple factors, including role, level, experience, and location. As you progress through our interview process, our recruiter will collaborate with you to identify a competitive base salary within the proposed range and combine it with an equity package to ensure you are excited about your future at WeaveGrid.
