Service Coordinator
3 weeks ago
The Service Coordinator position is responsible for managing a breadth of EMC's service activities, including small scope projects, warranty management, and administration. The ideal candidate will have excellent interpersonal skills, written/verbal communication, and the ability to multitask and work independently.
Key Responsibilities- Manage customers' service work orders from start to finish, including set up, tracking, material ordering, partner management, warranty management, closeout, and invoicing.
- Manage customers' small projects from start to finish, using systems, software, and project management best practices to execute timely delivery of service needs.
- Maintain good relationships with customers by providing best-in-class customer service and ensuring all service requirements are met.
- Manage emergency work orders, off-hours, and overnight project management, on an ongoing basis in a rotational on-call system.
- Work with and schedule Labor Partners for service and warranty work.
- Hold internal and external partners accountable to scopes, budgets, and timelines.
- Evaluate the quality of service, identify areas of improvement, and communicate to internal stakeholders.
- Collaborate with internal stakeholders to ensure consistency in project and service quality.
- Develop and implement ideas for department improvement.
- Manage data and status update reporting (Oracle, SmartSheet, Sales Force & customer portals).
- Become a subject matter expert in relevant areas to support service efforts.
Requirements:
- Bachelor's degree or equivalent experience.
- 1-3 years customer service experience.
- Excellent interpersonal skills, written/verbal communication, and the ability to multitask and work independently.
- Experience with Windows, Microsoft Office, and Excel.
- Ability to travel up to 10%.
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