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Service Coordinator

1 month ago

Minneapolis, Minnesota, United States Ellison Full time
{"title": "Service Coordinator", "description": "Job Summary

As a Service Coordinator at Ellison, you will play a critical role in supporting the Service Organization, ensuring seamless customer service and decision-making processes.

Key Responsibilities:

  • Interact with internal and external customers to resolve issues and coordinate service orders and projects
  • Support local Field Service Managers and Field Service Engineers in assigned offices
  • Route incoming calls and manage service requests
  • Perform tasks such as producing quotes, scheduling FSEs, opening cases in Salesforce, and managing Ellison Service Agreements

Requirements:

  • Strong organizational and PC skills, with proficiency in MS Office
  • Excellent customer service experience and ability to interact at all levels of an organization
  • CRM business system literacy and ability to apply and execute processes within the Service Organization

At Ellison, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Ellison Technologies is an Equal Opportunity employer.

"}