Service Coordinator

1 week ago

Minneapolis, Minnesota, United States Hennepin County, MN Full time

About the Position

This is a full-time, benefit-earning position within the Fleet Services Division of Hennepin County Transportation Operations. The successful candidate will be responsible for overseeing and managing the Fleet Services Service Center program, which supports the fleet maintenance shop operations. This includes planning, scheduling, and prioritizing the preventative maintenance program, commercial motor vehicles inspection program, coordinating and prioritizing unplanned repair work for various types of vehicles/equipment, and responsible for the entire customer service process from start to finish in maintenance and repairs for 80 county divisions/customers.

Key Responsibilities

Manage the Fleet Services division service center program
Oversee the preventative maintenance program for county-owned vehicles and equipment; notify customers of due and missed dates
Provide independent decision-making authority for all repairs and services including towing, safety recalls, warranty repairs, and vendor repairs
Evaluate, review, and recommend process and procedure alternatives
Plan and coordinate planned and unplanned repair schedules of the Fleet Services division
Schedule work for customers and oversee progress to ensure work is completed in a timely manner
Schedule sublet repairs and warranty work with multiple vendors and monitor their progress
Coordinate and track the status of parts requests, outside vendor repair, and recalls and invoices
Dispatch outside repair trucks for tire repairs and field service

Requirements

One of the following: six years or more experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position, or a bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and two years or more of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position
Nice to have: completion of an approved two-year program in auto or truck mechanics from an accredited technical school
Experience: working at the journey worker level in the repair and maintenance of gasoline or diesel-powered equipment
Repairing and servicing automotive equipment
Managing multiple projects and organizing work to meet deadlines and conflicting priorities
Facilitating groups both in-person and virtually
Providing excellent customer service

About Hennepin County

Hennepin County is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety, and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all, and our vision of a community where all people are healthy, all people are valued, and all people thrive. Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits, and opportunities to grow. Learn more at [Hennepin County website].

Why Work Here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including: meaningful work, public service, competitive pay, work-life balance, generous benefits, opportunities to grow, and commitment to your success. By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents. Visit our benefits page to learn more: [Hennepin County benefits page].

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