Service Coordinator

3 days ago


Minneapolis, Minnesota, United States Ellison Full time
Job Overview

As a key member of our Service Organization, you will play a vital role in supporting our customers' satisfaction and the overall success of our business units.

You will utilize your exceptional organizational skills, business acumen, and outstanding interpersonal abilities to interact and serve our customers, making them raving fans of our company.

Key responsibilities include:

  • Interacting with internal and external customers to open, coordinate, and manage service orders and projects
  • Supporting local Field Service Managers and Field Service Engineers in assigned offices
  • Routing incoming calls from customers to resolve issues
  • Performing tasks such as producing quotes, scheduling and deploying Field Service Engineers, opening cases in Salesforce, and managing Ellison Service Agreements

In this role, you will need to juggle multiple priorities while maintaining a positive and outgoing attitude.

We are looking for a candidate with strong customer service experience, organizational skills, and PC skills, particularly in MS Office.

The successful candidate will be able to interact at all levels of the organization, look for solutions to challenges, and possess CRM business system literacy.

At Ellison, we value our employees and strive to create a positive and inclusive work environment.

We are an Equal Opportunity employer and welcome applications from diverse candidates.


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