Service Coordinator Specialist

3 days ago


Minneapolis, Minnesota, United States ITR Group Full time
Service Coordinator Job Description

At ITR Group, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in managing our service activities, ensuring seamless customer experiences, and driving business growth.

Key Responsibilities:

  • Manage customer service work orders from start to finish, ensuring timely and efficient resolution.
  • Maintain excellent relationships with customers through exceptional customer service, responding to their needs and concerns.
  • Schedule Labor Partners for service and warranty work, ensuring optimal resource allocation.
  • Manage data and status update reporting through various tools, including Oracle, SmartSheet, and Sales Force.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 1-3 years of customer service experience, with a proven track record of delivering excellent customer experiences.
  • Experience communicating with vendors and customers, with a strong focus on building relationships.

Preferred Qualifications:

  • Lighting, Electrical, and LED technical knowledge, with a strong understanding of related concepts and principles.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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