Service Coordinator Specialist
3 days ago
At ITR Group, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in managing our service activities, ensuring seamless customer experiences, and driving business growth.
Key Responsibilities:
- Manage customer service work orders from start to finish, ensuring timely and efficient resolution.
- Maintain excellent relationships with customers through exceptional customer service, responding to their needs and concerns.
- Schedule Labor Partners for service and warranty work, ensuring optimal resource allocation.
- Manage data and status update reporting through various tools, including Oracle, SmartSheet, and Sales Force.
Requirements:
- Bachelor's degree or equivalent experience.
- 1-3 years of customer service experience, with a proven track record of delivering excellent customer experiences.
- Experience communicating with vendors and customers, with a strong focus on building relationships.
Preferred Qualifications:
- Lighting, Electrical, and LED technical knowledge, with a strong understanding of related concepts and principles.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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