Service Coordinator Associate
4 weeks ago
The Service Coordinator Associate plays a pivotal role in fostering strong, professional relationships with customers seeking service, directly impacting customer satisfaction. This role supports our Service Coordinators, handling incoming service requests from Horwitz customers via phone, email, and website. Additionally, it manages scheduling updates from over 50 Field Technicians as they complete their assigned tasks. This position aligns with Horwitz's core values: Safety, Accountability, Professionalism, Motivation, a Can-Do attitude, and Curiosity.
Key Responsibilities- Respond to service requests received via phone, email, and website inquiries, addressing each situation with tact, diplomacy, and empathy
- Accurately document all service requests with the necessary details to ensure a smooth hand-off to the Service Coordinator team
- Collaborate with the Service Coordinator team to triage incoming requests and prioritize Service Agreement customers
- Verify that accurate customer and payment information is recorded to facilitate seamless scheduling and billing processes
- Update the technician scheduling system as needed, incorporating end-of-day feedback from technicians
- Forward repair and replacement requests to the appropriate Sales resource
- Perform other duties as assigned
- Continuously seek opportunities for professional growth
- Must be able to effectively manage a steady volume of incoming calls each day
- Commitment to and collaboration with the team
- Excellent communication skills
- Must be comfortable in a fast-paced work environment
- Excellent organizational skills
- Proficient skills with MS Office suite (Word, Excel, Outlook, etc.)
- Fluent English (speaking and writing)
- Ability to work 7am – 4pm M-F, in-office schedule
- High School Diploma or GED
- Prior experience in a customer service role
- Prior experience/knowledge in the HVAC, Plumbing, Electrical trades is a plus
- Dispatch/business management software experience desired, but not required
Prolonged periods of viewing a computer screen
Frequent use of keyboard and computer mouse
-
Nutrition Services Associate
1 month ago
Minneapolis, Minnesota, United States Minnesota Service Cooperatives Full timeJob SummaryWe are seeking a highly organized and detail-oriented Nutrition Services Associate to join our team. The successful candidate will assist in food preparation, set up food serving lines, and perform Point of Sale (POS) procedures as assigned.Key ResponsibilitiesAssist in food preparation and set up food serving linesHandle a number of food...
-
Patient Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Fairview Health Services Full timeJob Summary:We are seeking a part-time Patient Services Coordinator to join our team at M Health Fairview Rehabilitation Services. The ideal candidate will have excellent customer service skills and be able to perform a variety of administrative tasks, including scheduling, data entry, and patient communication.Key Responsibilities:Complete scheduling...
-
Service Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Herc-U-Lift, Inc. Full timeJob OverviewWe are seeking a highly organized and detail-oriented Service Dispatcher to join our team at Herc-U-Lift, Inc. As a Service Dispatcher, you will play a critical role in managing incoming service requests, dispatching Field Service Technicians, and ensuring timely completion of work orders.Key ResponsibilitiesRespond to customer and internal...
-
Family Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Project for Pride in Living Full timeJob Summary:The Family Services Coordinator plays a vital role in supporting families in PPL Supportive Housing. This position provides comprehensive case management services, facilitates on-site workshops, and makes referrals to community resources. PPL uses a Person-Centered, Harm Reduction, and Housing First approach to partner with participants from...
-
Service Coordinator
1 month ago
Minneapolis, Minnesota, United States Insight Global Full timeService Coordinator OpportunityInsight Global's industrial services client is seeking a Service Coordinator to manage a variety of service activities, including small scope projects, warranty management, and on-demand maintenance requests.The Service Coordinator will work closely with customers, vendors, and Labor Partners, as well as collaborate with the...
-
Intake Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Lifeworks Services Full timeJob Summary:The Intake Coordinator is the first point of contact for individuals and families seeking services at Lifeworks Services. This role is responsible for responding to inquiries, coordinating the intake process, scheduling initial meetings and tours, managing the waitlist, and building positive relationships with clients and their families.Key...
-
Service Coordinator
1 month ago
Minneapolis, Minnesota, United States DC Group Full timeJoin DC Group Inc. as a Service CoordinatorWe are seeking a highly motivated and organized Service Coordinator to join our team at DC Group Inc. Headquartered in Minneapolis, MN, we provide mission-critical support to top companies in the United States and Canada.Key Responsibilities:Oversee client relationships and manage project schedules to ensure timely...
-
Service Coordinator
1 month ago
Minneapolis, Minnesota, United States Ecumen Full timeService CoordinatorEcumen is seeking a Service Coordinator to join our team at The Hillock, a newly constructed 100-unit community in Minneapolis. The Service Coordinator will provide positive leadership and compliance in the housing setting, ensuring that residents are linked to the supportive services they need to continue living independently.Key...
-
Beauty Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Ulta Beauty Full timeJob SummaryThe Guest Coordinator is a vital role at Ulta Beauty, responsible for delivering exceptional guest experiences and promoting our services business. This position requires a passion for the beauty industry, excellent communication skills, and the ability to learn and communicate salon services and product knowledge.Key Responsibilities Engage with...
-
Patient Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Fairview Health Services Full timeJob Summary:We are seeking a part-time Patient Services Coordinator to join our team at M Health Fairview Rehabilitation Services. The successful candidate will be responsible for scheduling and rescheduling patients, performing clerical work, and maintaining a clean and welcoming environment.Key Responsibilities:Answering phones and responding to...
-
Client Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Paladin Technologies , Inc. Full timeJob SummaryThe Client Services Representative is responsible for managing the life cycle of client tickets for service or repair. This role encompasses a range of duties including project coordination to support the National Client Services Department, customers, and colleagues.Key ResponsibilitiesCall intake including dispatching, follow-up, status updates,...
-
Service Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Legendary Home Services Parent LLC Full timeJob SummaryWe are seeking a highly organized and customer-focused Service Coordinator to join our team at Legendary Home Services Parent LLC. As a key member of our service delivery team, you will play a vital role in ensuring the efficient delivery of our services to customers across Minnesota.Key Responsibilities:Receive and process service requests from...
-
Service Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Hennepin County, MN Full timeAbout the PositionThis is a full-time, benefit-earning position within the Fleet Services Division of Hennepin County Transportation Operations. The successful candidate will be responsible for overseeing and managing the Fleet Services Service Center program, which supports the fleet maintenance shop operations. This includes planning, scheduling, and...
-
Service Coordinator
1 month ago
Minneapolis, Minnesota, United States DC Group Full timeUnlock Your Potential with DC GroupAre you ready to be part of a rapidly growing company that's making a difference in the critical power industry? As a Service Coordinator at DC Group, you'll play a vital role in delivering exceptional support to our clients across the United States and Canada.Key Responsibilities:Oversee client relationships and build...
-
Family Service Coordinator-Minneapolis
4 weeks ago
Minneapolis, Minnesota, United States Project for Pride in Living Full timeAbout Our TeamAt Project for Pride in Living, we're dedicated to providing transformative, affordable, and supportive housing to individuals and families in need. Our Resident Services team is committed to elevating the voices of the communities we serve, addressing systemic inequities, and promoting long-term stable housing.Job SummaryThe Family Services...
-
Minneapolis, Minnesota, United States Heavens Home Health Care Full timeJob OverviewThe Designated Coordinator with Employee Relations Responsibilities plays a pivotal role in ensuring the success of both clients and employees at Heavens Home Health Care Corporation. This dual-function position combines leadership in service coordination with a strong focus on employee engagement and well-being.Key ResponsibilitiesProgram...
-
Service Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Energy Management Collaborative Full timeJob SummaryThe Service Coordinator position is responsible for managing a breadth of EMC's service activities, including small scope projects, warranty management, and administration. The ideal candidate will have excellent interpersonal skills, written/verbal communication, and the ability to multitask and work independently.Key ResponsibilitiesManage...
-
Service Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Ecumen Full timeAbout Ecumen: As a leading provider of housing choices and compassionate healthcare, Ecumen is dedicated to advocating for older adults. With 160 years of experience, we continue to advance our mission to serve those in need. Our team is committed to creating a place where everyone belongs.Job Summary: We are seeking a Service Coordinator to provide positive...
-
Client Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Community Medical Services Full timeClient Services Coordinator Job DescriptionAbout the Role:Community Medical Services is seeking a skilled Client Services Coordinator to join our team. As the face of our clinic, you will be responsible for providing exceptional customer service to clients and visitors, ensuring a welcoming and professional environment.Key Responsibilities:Greet and attend...
-
Patient Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Children's Hospitals and Clinics of Minnesota Full timeAbout Children's MinnesotaWe are a leading pediatric health system in the United States, providing care exclusively to children from before birth through young adulthood.Our mission is to provide exceptional patient care, and we are seeking a skilled Patient Services Coordinator to join our team.Job SummaryThe Patient Services Coordinator is a vital...