Counter Sales Representative
3 days ago
We are seeking a highly skilled and motivated Counter Sales Representative to join our team at D&L Parts Co. As a Counter Sales Representative, you will be responsible for providing exceptional customer service and sales support to our customers.
Key Responsibilities- Learn and maintain in-depth knowledge of our products, procedures, and policies to provide top-notch service to customers.
- Develop and maintain relationships with HVAC/Appliance technicians, builders, and multifamily maintenance professionals in the Nreport News market to increase sales and customer satisfaction.
- Research and provide viable solutions to customer inquiries, including product availability, unit prices, delivery dates, and anticipated delays.
- Process orders and inquiries in a timely and efficient manner to meet/exceed sales, margins, and profitability quotas.
- Handle and process warranty claims, paperwork, and associated computer data entry to ensure customer satisfaction and retention.
- Provide exceptional customer service through phone, email, and in-person interactions.
- Monitor and communicate product availability and inventory levels to ensure accurate customer information.
- Participate in physical inventories to verify stock and identify losses.
- Operate within Standard Operating Procedures in accordance with D&L Company Policies and Handbook.
- High School Diploma or equivalent.
- Minimum 2 years' experience in HVAC/Appliance customer service, sales, or maintenance.
- Wholesale/retail sales experience preferred.
- Stable, solid work history.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Quick learner with a problem-solving attitude.
- Reliability and dependability.
This role operates in a professional office environment, with occasional exposure to fluctuating temperatures. The ideal candidate will be able to work in a fast-paced environment and adapt to changing priorities.
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