Assistant Manager for Retail Operations

2 weeks ago

Palo Alto, California, United States Outerknown Full time
Job Overview

At Outerknown, we prioritize sustainability and ethical practices in every aspect of our business. Our mission is to safeguard our natural resources while empowering the individuals who create our clothing. We believe that style and sustainability can coexist harmoniously.

As an Assistant Manager, you will play a crucial role in our operations, focusing on building a community that values both people and the planet. Your leadership will help us push the boundaries of design and development in the fashion industry.

Key Responsibilities:

  • Collaborate with the Area Manager to ensure compliance with all operational, human resources, and loss prevention policies.
  • Maintain visual merchandising standards as directed by headquarters and the leadership team.
  • Organize and manage both back-of-house and front-of-house areas according to established guidelines.
  • Inspire and lead your team to deliver outstanding customer service.
  • Develop and nurture client relationships by engaging with them and sharing our brand's story.
  • Guide your team in effective clienteling practices.
  • Support and initiate local events driven by the company.
  • Share insights and strategies related to product launches.
  • Exhibit expert knowledge of products, company history, policies, and strategies.
  • Adapt to the scheduling needs of the business.
  • Accurately perform POS transactions and adhere to cash handling procedures.
  • Seize opportunities to represent the brand at events outside the store, such as pop-up shops or community clean-ups.
  • Achieve personal sales goals through a unique selling approach and accountability discussions.
  • Lead by example, serving as a role model for your team.
  • Maximize personal sales opportunities through effective styling.

Qualifications:

  • Outgoing personality with the ability to engage with others.
  • Proven track record of meeting individual sales targets.
  • Experience in customer service is essential.
  • Demonstrated accountability in sales performance.
  • Strong leadership skills and a drive for success.
  • Exceptional communication and interpersonal skills.
  • Aptitude for providing constructive feedback.
  • Willingness to seek feedback and foster open dialogue for personal growth.
  • Ability to work collaboratively in a team environment.
  • Receptive to feedback from peers and management.
  • Commitment to sustainability and fair labor practices.
  • Passionate about Outerknown's mission and values.

Required Experience:

  • Minimum of 2 years in retail leadership roles.
  • Strong styling skills with an eye for current fashion trends.
  • Excellent communication and customer service abilities.
  • Effective time management skills and a sense of urgency.
  • Ability to adapt to changing work demands.
  • Goal-oriented with a focus on achieving results.

Physical Capabilities:

  • Flexibility to work a varied schedule, including evenings and weekends.
  • Ability to lift up to 20 lbs.
  • Capability to climb ladders.
  • Willingness to stand or walk for extended periods.
  • Ability to travel for meetings and store visits.

Outerknown offers competitive pay based on market standards, taking into account individual skills, experience, and available budget.

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