Retail Operations Supervisor

2 weeks ago

Palo Alto, California, United States AllSaints Full time
Retail Operations Supervisor

THE ALLSAINTS TEAM

At AllSaints, we focus on creating an atmosphere where our customers feel stylish and self-assured. We are a global brand comprised of a diverse group of talented individuals across various roles. Our products are crafted in-house and produced by a select number of suppliers and artisans worldwide, adhering to sustainable practices.

We are on an exciting journey and are looking for new team members who wish to contribute to our vision.

THE ROLE

As a Retail Operations Supervisor, you will assist the brand leader and store manager in inspiring and guiding your team to provide an outstanding brand experience for our customers.

Your store will serve as a hub for AllSaints enthusiasts and customers in the area, whether they shop with us in-store or online. You will support the brand leader and store team in delivering exceptional service both in-store and online. Additionally, you will provide knowledge, leadership, and assistance to stylist team members handling initial customer inquiries through our online customer service platform.

This role requires excellent organization, resilience, enthusiasm, and determination to ensure that the in-store customer experience remains consistently exceptional and that the store embodies the AllSaints brand in the most engaging manner.

Leading the stylist team will be a crucial aspect of your responsibilities, as you will coach and support team members to achieve sales targets and deliver exceptional service that makes our customers feel valued.

WHAT WILL I BE DOING?

  • Your primary focus will be on the busy sales floor, collaborating with stylist teams to ensure smooth operations and that customers receive the best possible experience.
  • You will provide leadership and support to stylist team members addressing initial customer queries, emails, chats, and calls regarding products and orders through our online customer service system.
  • Collaborate with our specialized customer experience team leaders to manage team KPIs and SLAs for online support.
  • Act as an expert ambassador for our products, inspiring both in-store and online customers as well as your team.
  • With a commercial mindset, you will ensure our products are well-presented at all times, adhering to guidelines and prominently displaying best-selling items to enhance the customer experience.
  • You will oversee daily store operations, ensuring effective team deployment and providing the necessary support and coaching to your stylists.
  • Work alongside the management team to help the store exceed its targets and KPIs.
  • Proactively handle personnel matters, including return-to-work interviews and liaising with HR on specific issues that may require investigations or performance management.
  • Independently create and implement floor plans and schedules, setting the store up for success each day.

WHAT SKILLS DO I NEED?

  • A passion for fashion is essential; you should be a compelling ambassador for AllSaints and believe in the transformative power of a great outfit.
  • Tenacity and ambition to succeed; you set high standards and challenging goals for your team.
  • Thorough knowledge of your store; you actively utilize reporting technologies to understand customer needs and expectations.
  • A natural aptitude for learning new systems and processes in a digital context.
  • Integrity and reliability; you embody our brand values.
  • A commitment to safeguarding the brand, caring for customers, profitability, and team well-being.
  • A confident and dedicated leader; your team enjoys working with you and reflects these values even in your absence.

COMPENSATION

Pay Range: $23/hr - $24/hr (plus potential for additional earnings through our team commission scheme)

ABOUT THE LOCATION

Our North America region encompasses 76 retail locations across the US and Canada, with our flagship store in New York City.

WHAT WE STAND FOR

The Customer is the Boss - We work collaboratively to prioritize our customers' needs.

One Team - We encourage collaboration and the sharing of ideas.

We Do What We Say We Will - We are clear about our goals and outcomes.

We Are Responsible - We are self-aware and understand our impact on others.

BENEFITS

AllSaints offers comprehensive Health & Wellbeing Benefits for employees working a minimum of 30 hours per week, with options to enroll family members.

Benefits include:

  • Medical, Dental, Vision coverage
  • Flexible Spending Accounts (FSA)
  • 401(k) Enrollment with matching
  • Paid Time Off & Sick Leave
  • Employee Assistance Programs
  • Personal Clothing Discount

#WeAreAllSaints

We are committed to building diverse teams and fostering an environment where everyone feels respected and valued.

We recognize the importance of diversity and provide equal opportunities in our employment and recruitment processes.

If you require support or adjustments during your application, please reach out to us for assistance.

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