Retail Operations Leader

2 weeks ago

Palo Alto, California, United States PANDORA AS Full time
Position: Retail Operations Leader

Country/Region:
US

Are you ready to take the next step in your career? Read the detailed description below to discover more about this opportunity.


About Us:
Pandora is the world's largest jewelry brand, dedicated to giving a voice to the love stories of millions. Our exquisite products empower individuals globally to express their unique identities. We take pride in being part of their significant life moments.

At Pandora, we encourage original thinking that can lead to impactful results. Here, you can build a career that is more than just a job.


Team Overview:
The Retail Operations Leader will embody the spirit of Pandora.

In this role, you will immerse yourself in our brand, culture, and products while delivering outstanding customer experiences.

This position provides the exciting chance to engage with customers on the sales floor and collaborate with your team to drive sales performance.

As the Retail Operations Leader, you will mentor and oversee a team of Assistant Managers, Sales Leads, and Sales Associates.

*Please note that this position requires completing an assessment that will be sent to you after your application submission.


Key Responsibilities:
Our Retail Operations Leaders excel by:
1. Embracing a store culture that fosters passion for our brand, where team members shine as exceptional ambassadors.
2. Striving to surpass individual and store sales targets by building authentic connections with our customers.

3. Seizing opportunities to exceed commercial goals and key performance indicators (KPIs), setting new benchmarks for success.

4. Creating memorable shopping experiences that go beyond expectations through excellent product knowledge and fostering brand loyalty.
5. Inspiring and coaching the sales team, promoting accountability for both individual and store performance. Providing timely feedback and guidance to empower the team in achieving their KPI objectives.
6. Building a loyal customer base by engaging authentically and nurturing lasting relationships beyond mere transactions.

7. Collaborating with the Divisional Sales Manager and Human Resources to identify and address any performance challenges and policy compliance issues.

8. Utilizing your expertise in talent management, brand representation, operations, and customer experience to ensure effective implementation of visual merchandising standards, operational efficiency, and ongoing talent development.
9. Performing additional duties as assigned.

Qualifications:

To thrive in this role, you should possess:

1. Proven leadership experience with a results-oriented approach, ideally 3-5 years as a Store Manager in a high-performance retail environment.
2. Strong communication skills, both written and verbal, demonstrating a sense of care.
3. The ability to engage and connect with individuals at all levels of the organization.
4. Sharp business acumen paired with analytical skills that yield positive outcomes.
5. Talent acquisition skills, with a focus on recruiting, retaining, and developing outstanding teams, along with succession planning and internal mobility.
6. Proficiency in general computer software (Microsoft Office 365 Suite) and retail point-of-sale systems.
7. Eligibility to work and proof of identity.
8. A flexible work schedule, including evenings, weekends, and holidays, is essential. This role may require standing for extended periods and lifting weights of 50+ pounds.

We offer a competitive compensation package, including base salary and bonuses, along with a 401K plan to help secure your financial future.

Pandora provides extensive benefits, including medical, dental, vision, short/long-term disability, basic life insurance, anniversary gift cards, and product discounts.

We are committed to fostering growth and providing opportunities through learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more.


Benefits:
Our PTO package includes vacation, personal days, sick leave, birthday celebrations, and paid holidays.

Salary:
$39.00 to $45.00 based on experience.

About Pandora:
Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at accessible prices.

Our jewelry is available in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people globally and produces its jewelry at two LEED-certified facilities in Thailand, primarily using recycled silver and gold.

We aim to achieve carbon neutrality by 2025 and have joined the Science Based Targets initiative to reduce emissions across our entire value chain.

Pandora is publicly traded on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.
Pandora's recruitment process is designed to be transparent and fair, ensuring all candidates have an equal opportunity to showcase their skills and competencies by eliminating potential biases and discrimination risks.

We encourage all applicants to refrain from including identity-related information such as photos, marital status, or age in their applications.


About Pandora NAM:

The Pandora North America team consists of over 115 employees in our offices, with more than 80 in our Logistics Center and over 3,900 in our retail locations. The USA is Pandora's largest market, with over 1,400 points of sale, including more than 420 concept stores, many of which are owned and operated by Pandora.

  • Retail Operations Leader

    2 weeks ago

    Palo Alto, California, United States SBH Fashion Full time

    Key Responsibilities:Lead by example to deliver exceptional customer service, fostering guest loyalty through an outstanding in-store experience.Effectively address customer service challenges by employing top-tier service strategies, ensuring thorough responses to customer inquiries and complaints.Act as a market authority, understanding the competitive...

  • Retail Assistant Store Leader

    1 month ago

    Palo Alto, California, United States Eileen Fisher Full time

    EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season. We make our clothes to last—and then take them back to be reworn again or remade into entirely new designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to...

  • Retail Sales Team Leader

    2 weeks ago

    Palo Alto, California, United States Leap Full time

    Job OverviewWe are in search of a Retail Sales Team Leader for our store. This individual will serve as the primary representative of the store, gaining invaluable exposure to a diverse array of brands while contributing to the development of a high-performing store team, ultimately enhancing the customer experience.Our store teams are the backbone of Leap,...

  • Retail Operations Supervisor

    2 weeks ago

    Palo Alto, California, United States AllSaints Full time

    Retail Operations Supervisor About AllSaintsAt AllSaints, we are dedicated to creating an atmosphere where our customers feel stylish and self-assured. Our diverse team is passionate about fashion and committed to delivering exceptional service.Role OverviewAs a Retail Operations Supervisor, you will play a pivotal role in assisting the store manager and...

  • Retail Store Leader

    2 weeks ago

    Palo Alto, California, United States Evereve Full time

    At EVEREVE, we empower women to express themselves through fashion while enhancing their lives with our carefully curated selections and expert styling services. Our extensive network of retail locations, thriving online presence, and innovative subscription service, Trendsend, connect us with over a million customers annually. We are committed to our core...

  • Retail Operations Supervisor

    2 weeks ago

    Palo Alto, California, United States AllSaints Full time

    Retail Operations Supervisor THE ALLSAINTS TEAMAt AllSaints, we focus on creating an atmosphere where our customers feel stylish and self-assured. We are a global brand comprised of a diverse group of talented individuals across various roles. Our products are crafted in-house and produced by a select number of suppliers and artisans worldwide, adhering to...

  • Retail Store Leader

    2 weeks ago

    Palo Alto, California, United States Evereve Full time

    About EVEREVE:At EVEREVE, we empower women to express themselves through fashion while enhancing their lives with our curated selections and expert styling services. Our extensive network of retail locations, thriving online presence, and innovative subscription service, Trendsend, engage over a million customers annually.Our Core Values:We are committed to...

  • Retail Store Leader

    1 week ago

    Palo Alto, California, United States Evereve Full time

    About EVEREVE: EVEREVE empowers women to elevate their style and lives by providing modern, curated fashion pieces along with expert styling to ensure every woman feels confidently put together. Our extensive network of stores, thriving e-commerce platform, and rapidly expanding subscription box service, Trendsend, connect with over one million customers...

  • Lead Retail Operations Manager

    2 weeks ago

    Palo Alto, California, United States Apple Full time

    Overview Are you passionate about empowering others to excel and thrive? The dynamic nature of a retail environment offers a fulfilling career path in leadership at Apple. As a Lead Retail Operations Manager, you will oversee the personnel and functions of designated store areas, striving for solutions and outcomes that foster a high-performance workplace....

  • Retail Operations Supervisor

    1 week ago

    Palo Alto, California, United States Moreno And Oberto Enterprises LLC Full time

    Position OverviewWe are seeking a Retail Operations Supervisor to be part of Moreno And Oberto Enterprises LLC. This position entails managing the sales team to ensure efficient business operations.Key Responsibilities:Leading the sales teamEnhancing shift schedules for optimal performanceCoaching and assessing team membersReviewing monthly metrics for...

  • Luxury Retail Store Leader

    2 weeks ago

    Palo Alto, California, United States Hajoca Corporation Full time

    About Hajoca Corporation: Hajoca Corporation stands as one of the largest privately-held wholesale distributors in the plumbing, heating & cooling, and industrial supplies sectors. Established in 1858, our company is founded on the principles of Service, Integrity, and Reliability, fostering relationships built on trust and support among teammates,...

  • **Store Operations Manager**, **Retail Store Manager**

    7 days ago

    Palo Alto, California, United States Frame USA Full time

    Job OverviewAs a leader in the fashion industry, FRAME USA is seeking a highly skilled and experienced Store Operations Manager to oversee the daily operations of our flagship store in New York. The ideal candidate will have a proven track record of driving sales growth, managing teams, and ensuring exceptional customer service.Key Responsibilities:Team...

  • Retail Operations Supervisor

    1 week ago

    Palo Alto, California, United States Chico's Full time

    Overview:The Assistant Store Manager plays a pivotal role in enhancing the shopping experience for our clientele while ensuring operational excellence within the store.Key Responsibilities:Performance Management:• Evaluates sales metrics and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective...

  • Retail Operations Supervisor

    1 week ago

    Palo Alto, California, United States Chico's Full time

    Overview:The Assistant Store Manager plays a pivotal role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integrated into every aspect of store operations.Key Responsibilities:Performance Management• Evaluates sales metrics and KPIs to identify business needs; collaborates...

  • Retail Operations Supervisor

    1 week ago

    Palo Alto, California, United States Chico's Full time

    Overview:The Assistant Store Manager plays a pivotal role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integrated into every aspect of store operations.Key Responsibilities:Performance Management:• Evaluates sales data and key performance indicators to identify business...

  • Kitchen Operations Leader

    2 weeks ago

    Palo Alto, California, United States Wild Seed LTD Full time

    Key ResponsibilitiesEmbody our Vision, Values, and Beliefs on a daily basis.Take on the Chef's duties and responsibilities in their absence.Regularly inspect hospitality areas to ensure cleanliness, safety, and compliance with regulations.Assist in strategic research and development projects.Identify and recruit suitable talent for our dynamic business needs...

  • Retail Operations Supervisor

    1 week ago

    Palo Alto, California, United States Chico's Full time

    Overview:The Assistant Store Manager plays a crucial role in supporting the Store Manager to foster a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integrated into all store activities.Key Responsibilities:Performance Management:• Evaluates sales data and key performance indicators to...

  • Retail Operations Supervisor

    2 weeks ago

    Palo Alto, California, United States Chico's Full time

    Overview:The Assistant Store Manager plays a pivotal role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store activities.Key Responsibilities:Performance Management• Evaluate sales metrics and KPIs to identify business needs; collaborate with the Store...

  • Retail Operations Supervisor

    1 week ago

    Palo Alto, California, United States Chico's Full time

    Overview:The Assistant Store Manager plays a crucial role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values guide all aspects of store operations.Key Responsibilities:Performance Management• Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager...

  • **Store Director**, **Retail Manager**, **Sales Leader**, **Business Development Manager**, **Operations Manager**

    1 week ago

    Palo Alto, California, United States Hajoca Corporation Full time

    Job Summary:Hajoca Corporation, a leading wholesale distributor of plumbing, heating & cooling, and industrial supplies, is seeking a highly skilled and experienced Store Director to lead our Kohler Signature Store in Palo Alto, CA. As a key member of our team, you will be responsible for driving sales growth, improving operational efficiency, and delivering...