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Retail Operations Supervisor

2 months ago


Palo Alto, California, United States Chico's Full time

Overview:
The Assistant Store Manager plays a crucial role in supporting the Store Manager to foster a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integrated into all store activities.

Key Responsibilities:

Performance Management:
• Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective sales strategies.
• Sets clear expectations and holds the store team accountable for meeting brand standards and performance metrics.
• Manages payroll and supply budgets efficiently.
• Oversees essential operational tasks such as scheduling, inventory audits, and payroll accuracy.
• Ensures compliance with financial procedures, including cash handling and reporting, while maintaining accuracy in all transactions.
• Conducts training to reinforce adherence to loss prevention policies and operational controls.
• Manages inventory processes including receipt, dispatch, and daily replenishment of merchandise.
• Maintains visual merchandising standards that reflect the brand's identity.
• Cultivates a high-performance culture, motivating the sales team to achieve sales and productivity targets.
• Provides training and coaching to enhance product knowledge among the sales team.

Team Development:
• Inspires and motivates the store team, fostering a shared vision aligned with core values.
• Encourages a collaborative approach to problem-solving within the team.
• Communicates effectively with the store team and Store Manager to facilitate positive changes.
• Actively seeks personal development opportunities and welcomes feedback to enhance leadership skills.

Customer Engagement:
• Exemplifies and promotes the principles of exceptional customer service, ensuring a seamless omni-channel experience.
• Demonstrates sales techniques and product knowledge to assist customers in making informed purchasing decisions.
• Addresses customer concerns promptly and effectively.
• Ensures a smooth and efficient checkout process, staying updated on policies regarding transactions and returns.
• Encourages team members to maintain consistent communication with clients through various engagement strategies.

Talent Management:
• Aids in the recruitment and development of a high-performing team.
• Supports training initiatives and provides follow-up to ensure effectiveness.
• Evaluates and coaches team performance regularly.
• Collaborates with the Store Manager to resolve HR issues efficiently.
• Recognizes and rewards outstanding performance to enhance team engagement.

Qualifications:
  1. High School diploma or equivalent required.
  2. Preferred 2+ years of experience in retail management.
  3. Must be at least 18 years old.
  4. Strong verbal and written communication skills.
  5. Able to adapt to company-provided technology.
  6. Demonstrated customer service excellence with a proven sales record.
  7. Exceptional organizational skills and ability to multitask in a dynamic environment.
  8. Strong leadership and team-building capabilities.
  9. Knowledge of retail operational processes.
  10. Effective communication skills with both customers and staff.
  11. Regular attendance is essential for meeting company objectives, with flexibility to work various shifts.
Physical Requirements:
  1. Constant walking/standing throughout the shift.
  2. Occasional lifting of up to 50 lbs.
  3. Frequent climbing during the shift.

We are continuously seeking talented individuals to enhance our store teams. Applications are welcome at any time, and we will review submissions to find suitable matches for our openings.

The wage range for this position is $27.75 to $34.75, with rates determined based on individual qualifications.

Chico's FAS, Inc. is committed to equal opportunity employment and does not discriminate based on any protected category.