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Retail Store Manager

2 months ago

Palo Alto, California, United States Crossroads Trading Full time

Job Summary:

Crossroads Trading is seeking a highly skilled and experienced Store Supervisor to join our team. As a Key Holder, you will be responsible for actively participating in staff management and solutions, training and supervising staff, and assisting the Store Manager with store operations.

Key Responsibilities:

  • Actively participate in staff management and solutions to drive business growth and improve customer satisfaction.
  • Train and supervise staff to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Assist the Store Manager with store operations, including inventory management, visual merchandising, and sales floor maintenance.
  • Be a role model and lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Provide outstanding customer service and problem-solve any issues that arise, ensuring a positive shopping experience for all customers.
  • Work at the Point of Sale (POS) counter and handle all sales-related tasks, including processing transactions and handling customer complaints.

Requirements:

  • High school diploma or equivalent required.
  • Previous retail experience, preferably in a supervisory role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.