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Lead Retail Operations Manager

2 months ago

Palo Alto, California, United States Apple Full time
Overview

Are you passionate about empowering others to excel and thrive? The dynamic nature of a retail environment offers a fulfilling career path in leadership at Apple. As a Lead Retail Operations Manager, you will oversee the personnel and functions of designated store areas, striving for solutions and outcomes that foster a high-performance workplace. By quickly assessing situations and taking decisive action, you will contribute to the success of the business and enhance the Apple brand through exceptional customer service. In this role, you will collaborate with your team to cultivate an inclusive culture where everyone feels valued and motivated to perform at their best.

Key Responsibilities

In your capacity as a Lead Retail Operations Manager, you will mentor fellow leaders to drive outstanding performance from their teams. You will oversee various business segments within the store to meet operational goals and work closely with corporate partners to communicate results. Your industry knowledge will keep you informed about competitors and market trends. You will lead sales and customer service teams by example, implementing strategies to maintain a strong customer-centric focus. To promote professional development among your staff, you will provide coaching and encouragement through clear communication. By building robust relationships across teams and with customers, you will create an environment that fosters loyalty towards Apple products and services.

Desired Qualifications
  • Proven ability to collaborate with store leadership to formulate strategic initiatives across multiple business areas, enhancing processes and exceeding standards to propel store performance.
  • Demonstrated experience in inspiring, coaching, training, and developing team members to consistently deliver outstanding customer service and achieve results.
  • Adaptability to challenges, providing support and facilitating communication in a fast-paced retail landscape.
  • Commitment to fostering an inclusive environment by respecting diverse perspectives and demonstrating a willingness to learn.
  • Embody Apple's values of inclusion and diversity in everyday activities.
  • Exhibit inclusive leadership behaviors and cultivate, develop, and retain diverse teams.
  • Take proactive measures to ensure a safe, respectful, and inclusive workplace for all team members.
  • A minimum of five years of demonstrated leadership experience in a customer-facing sales environment.
  • Cross-industry experience is advantageous; a retail background is not a prerequisite.
  • A genuine interest in learning about Apple technology and products.
  • Proficiency in English (both written and spoken) and the local language; multilingual skills are a plus.
  • Flexibility in scheduling is essential, as work hours will align with business needs.
Compensation & Benefits
  • At Apple, base compensation is one component of our comprehensive rewards package and is determined within a specified range. This allows for growth as you advance in your role. The base pay range for this position is between $48.95 and $81.55/hr, with actual pay depending on your skills, qualifications, experience, and location.

    Apple employees have the opportunity to become shareholders through participation in discretionary employee stock programs. Eligible employees may receive discretionary restricted stock unit awards and can purchase Apple stock at a discount through the Employee Stock Purchase Plan. Additional benefits include: comprehensive medical and dental coverage, retirement plans, discounts on products and services, and reimbursement for educational expenses related to career advancement at Apple. This role may also be eligible for discretionary bonuses or commission payments, as well as relocation assistance.

    Note: Apple’s benefits, compensation, and employee stock programs are subject to eligibility criteria and other terms of the applicable plans.

More
  • Apple is an equal opportunity employer committed to fostering inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.