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Lead Retail Manager

2 months ago

Palo Alto, California, United States Apple Full time
About the Role

We are seeking a highly skilled and experienced Manager to join our team at Apple. As a Manager, you will be responsible for leading a team of sales floor employees and providing exceptional customer service.

Key Responsibilities
  • Team Leadership: Lead and manage a team of sales floor employees to achieve sales goals and provide excellent customer service.
  • Customer Experience: Ensure that every customer interaction is positive and memorable, and that customers leave the store feeling satisfied and valued.
  • Operations Management: Oversee the day-to-day operations of the sales floor, including inventory management, visual merchandising, and store appearance.
  • Training and Development: Provide training and development opportunities to team members to help them grow and succeed in their roles.
  • Problem-Solving: Anticipate and resolve customer complaints and issues in a timely and professional manner.
Requirements
  • Leadership Experience: Proven leadership experience in a retail or customer-facing environment.
  • Customer Service Skills: Excellent customer service skills and the ability to provide a positive customer experience.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with team members and customers.
  • Problem-Solving Skills: Ability to anticipate and resolve customer complaints and issues in a timely and professional manner.
  • Adaptability: Ability to adapt to changing circumstances and priorities in a fast-paced retail environment.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive medical and dental coverage, retirement benefits, and a range of discounted products and services.
  • Training and Development: Opportunities for training and development to help you grow and succeed in your role.