Retail Operations Supervisor
2 weeks ago
About AllSaints
At AllSaints, we are dedicated to creating an atmosphere where our customers feel stylish and self-assured. Our diverse team is passionate about fashion and committed to delivering exceptional service.
Role Overview
As a Retail Operations Supervisor, you will play a pivotal role in assisting the store manager and brand leader in fostering a motivated team that provides an outstanding shopping experience. Your leadership will be crucial in ensuring that our store serves as a vibrant hub for AllSaints enthusiasts.
Key Responsibilities
- Engage with customers on the sales floor, ensuring that all operations run efficiently and that every visitor enjoys a premium experience.
- Guide and support team members in addressing customer inquiries through various communication channels, ensuring timely and effective responses.
- Collaborate with customer experience leaders to monitor team performance metrics and service level agreements.
- Act as a knowledgeable ambassador for our products, inspiring both customers and team members alike.
- Maintain a visually appealing store environment by ensuring products are displayed according to brand standards and best practices.
- Oversee daily store operations, ensuring optimal team deployment and providing necessary coaching to staff.
- Work closely with management to achieve and surpass store performance targets.
- Handle personnel matters, including conducting return-to-work interviews and collaborating with HR on various employee-related issues.
- Independently create and manage store layouts and staff schedules to maximize operational success.
Essential Skills
- A passion for fashion and a strong belief in the impact of a great outfit.
- Determination and ambition to set and achieve high standards for yourself and your team.
- In-depth knowledge of store operations and customer preferences, leveraging data to enhance service delivery.
- Proficiency in adapting to new technologies and processes in a retail environment.
- Integrity and reliability, embodying the values of our brand.
- A strong leader who inspires and motivates the team, even in your absence.
Compensation
Compensation will be competitive and commensurate with experience, with opportunities for additional earnings through team performance incentives.
Commitment to Diversity
AllSaints is committed to fostering a diverse workforce and creating an inclusive environment where all employees feel valued and respected. We encourage applications from individuals of all backgrounds and experiences.
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