Retail Operations Supervisor

1 week ago

Palo Alto, California, United States Chico's Full time

Overview:
The Assistant Store Manager plays a pivotal role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integrated into every aspect of store operations.

Key Responsibilities:

Performance Management:
• Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective sales strategies.
• Sets clear expectations and holds the team accountable for meeting brand standards and performance metrics.
• Manages payroll and inventory budgets efficiently.
• Oversees essential operational tasks including scheduling, inventory audits, and payroll accuracy.
• Ensures compliance with financial policies, including cash handling and transaction accuracy.
• Maintains operational integrity by adhering to loss prevention policies and conducting staff training on these protocols.
• Manages inventory processes, ensuring timely receipt and replenishment of merchandise.
• Upholds the brand's visual standards and facility maintenance.
• Cultivates a high-performance culture, motivating the sales team to achieve set goals.
• Provides training and coaching to enhance product knowledge among the sales team.

Team Development:
• Inspires and motivates the store team, fostering a shared vision and embodying core values.
• Encourages a collaborative approach to problem-solving within the team.
• Communicates effectively with the team to drive positive changes in store operations.
• Actively seeks personal development opportunities and welcomes feedback to enhance leadership skills.

Customer Service Excellence:
• Demonstrates and promotes exceptional customer service standards, ensuring a seamless omni-channel experience.
• Engages with customers using various sales techniques and provides product recommendations based on their needs.
• Addresses customer concerns promptly and effectively.
• Ensures a smooth and efficient checkout process, staying informed on policies regarding payments and returns.
• Maintains consistent communication with clients through loyalty programs and customer engagement initiatives.

Talent Management:
• Assists in the recruitment and development of a high-performing team.
• Supports training initiatives and follows up on their effectiveness.
• Evaluates team performance and provides constructive feedback.
• Collaborates with the Store Manager to resolve HR-related issues efficiently.
• Recognizes and rewards outstanding team performance to enhance engagement.

Other responsibilities may be assigned as needed.

Qualifications:
  • High School diploma or equivalent required.
  • Preferred 2+ years of experience in retail management.
  • Must be at least 18 years old.
  • Strong verbal and written communication skills.
  • Able to adapt to company-provided technology.
  • Proven track record in customer service and sales leadership.
  • Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Demonstrated leadership and team-building capabilities.
  • Familiarity with administrative aspects of retail operations.
  • Ability to effectively communicate with customers and team members.
  • Regular attendance is essential to meet company objectives, with flexibility to work various shifts.
Physical Requirements:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Regular climbing as part of job duties.

We are committed to providing equal employment opportunities and do not discriminate based on any protected characteristics.

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