Technical Support Specialist

1 week ago


California, United States Kavaliro Full time

POSITION OVERVIEW:

The IT Service Desk Technician is tasked with delivering technical support and assistance concerning computer systems, hardware, and software. This role involves responding to inquiries, executing diagnostic procedures, identifying issues, and implementing effective solutions. The position may require weekend on-call duties and occasional travel for onsite troubleshooting.

KEY RESPONSIBILITIES:

  • Offer technical support and assistance for incoming inquiries and issues related to computer systems, software, and hardware.
  • Address queries through various channels including email, ticketing systems, in-person interactions, or phone calls.
  • Monitor and maintain the daily performance of computer and printing systems.
  • Engage with users to ascertain the nature of their issues.
  • Guide customers through the troubleshooting process.
  • Follow up with users to confirm resolution of their issues.
  • Install, modify, and repair computer hardware and software as needed.
  • Set up computer peripherals for users.
  • Perform cleaning, updates, and maintenance on computers.
  • Execute diagnostic programs to troubleshoot problems.
  • Resolve technical issues related to Local Area Networks (LAN).
  • Gather feedback from users regarding their computer experiences.
  • Generate reports to identify recurring malfunctions.
  • Participate in various project work as assigned.

ESSENTIAL SKILLS:

  • Proficient in communicating technical information, both verbally and in writing, to diverse end users.
  • Strong organizational, analytical, and problem-solving capabilities.
  • Ability to prioritize tasks and manage workflow effectively.
  • Competent in troubleshooting a range of system-related issues while ensuring system security.
  • Capable of working independently while juggling multiple responsibilities.
  • Quick learner of new systems and technologies.
  • Intermediate to advanced knowledge of Microsoft 365 Technologies and LAN/WAN environments.
  • Familiarity with currently supported Microsoft Windows server operating systems.
  • Understanding of monitoring tools, solutions, and methodologies.

QUALIFICATIONS:

  • Minimum of 1 year of relevant experience or equivalent educational background.
  • Exceptional customer service skills.
  • Proficient in standard office software including MS Suite, MS Windows, and Adobe Suite.
  • Experience with VOIP Phone Systems and Active Directory management is preferred.
  • Familiarity with high-speed enterprise printers is advantageous.
  • Commitment to high standards and excellence.
  • Alignment with company values: integrity, respect, value creation, compliance, and customer focus.
  • Adaptability, flexibility, and enthusiasm for working in a dynamic environment.


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