On-Site Technical Support Specialist

2 weeks ago


California City, California, United States Georgia IT Inc Full time
On-Site Technical Support Specialist
Company: Georgia IT Inc
Employment Type: Contractual Position
Compensation: Based on Experience

Preferred candidates include US Citizens, Green Card holders, EAD (H4, L2), and E3 TN visa holders. Please note that third-party corp-to-corp arrangements are not accepted for this position.

Key Responsibilities:
  • Deliver advanced technical support, including troubleshooting, system configuration, and software installation.
  • Proficient in Microsoft 365, Windows operating systems, Active Directory, and various ticketing platforms.
  • Assist end users with a wide range of technical issues, including incidents and problems.
  • Provide technical support to clients, including but not limited to:
    • Password resets
    • Account inquiries
    • Case number assistance
    • Adobe Reader troubleshooting
    • Browser-related issues
    • General computer technical support
    • Internet connectivity problems
  • Prepare and configure equipment for employee utilization.
  • Utilize various methods to image computers.
  • Install and conduct minor repairs on computers and peripheral devices within the office environment.
  • Demonstrate strong networking capabilities, including knowledge of IDF/MDF, switches, routers, and access points.
Qualifications:
  • 3-5 years of experience in software, hardware, and networking support.
  • Ability to provide technical assistance for user inquiries/issues on Windows 7, 8, and 10, as well as Microsoft Office 2010 through Office 365 and M365.
  • Experience with Windows, M365, and configuration of PCs and printers.
  • Exhibit strong customer service skills, attention to detail, and ability to meet deadlines.
  • Excellent verbal communication skills, including active listening abilities.


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