On-Site Technical Support Specialist
2 weeks ago
Company: Georgia IT Inc
Employment Type: Contractual Position
Compensation: Based on Experience
Preferred candidates include US Citizens, Green Card holders, EAD (H4, L2), and E3 TN visa holders. Please note that third-party corp-to-corp arrangements are not accepted for this position.
Key Responsibilities:
- Deliver advanced technical support, including troubleshooting, system configuration, and software installation.
- Proficient in Microsoft 365, Windows operating systems, Active Directory, and various ticketing platforms.
- Assist end users with a wide range of technical issues, including incidents and problems.
- Provide technical support to clients, including but not limited to:
- Password resets
- Account inquiries
- Case number assistance
- Adobe Reader troubleshooting
- Browser-related issues
- General computer technical support
- Internet connectivity problems
- Prepare and configure equipment for employee utilization.
- Utilize various methods to image computers.
- Install and conduct minor repairs on computers and peripheral devices within the office environment.
- Demonstrate strong networking capabilities, including knowledge of IDF/MDF, switches, routers, and access points.
- 3-5 years of experience in software, hardware, and networking support.
- Ability to provide technical assistance for user inquiries/issues on Windows 7, 8, and 10, as well as Microsoft Office 2010 through Office 365 and M365.
- Experience with Windows, M365, and configuration of PCs and printers.
- Exhibit strong customer service skills, attention to detail, and ability to meet deadlines.
- Excellent verbal communication skills, including active listening abilities.
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