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Technical Support Specialist

2 months ago

California, United States Robust Network Solutions Full time

Position Overview: We are in search of a skilled IT Support Engineer who will deliver comprehensive IT services and support to end users, manage infrastructure, and assist with various requests. This position demands a high level of technical knowledge and involves working with small to mid-sized business clients. You will be an integral part of the team that addresses advanced technical challenges.

Key Responsibilities:

  • Design and implement IT systems, including servers, networks, and storage solutions.
  • Improve performance, reliability, and security across the infrastructure.
  • Act as the technical lead for switches and firewalls, including Cisco, Meraki, SonicWALL, Fortinet, and HP.
  • Oversee technology solutions, such as LAN/WAN, servers, storage, virtualization, switches, routers, and cloud integrations.
  • Experience in automating deployment, monitoring, and maintenance processes.
  • Proficient in server hardware, RAID controllers, storage solutions, and troubleshooting. Skilled in server deployment for Domain Controllers, DNS, DHCP, File Servers, RDS, and more.
  • Extensive experience with hypervisors, particularly VMware solutions and Microsoft's Hyper-V.
  • Knowledgeable in data protection, access controls, and vulnerability management solutions, with a proven track record of hands-on implementation.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  • A minimum of 5 years of experience in an IT Engineer or similar role.
  • Willingness to travel to local customer sites as required.
  • Ability to prioritize tasks and manage functions effectively.
  • Strong communication and interpersonal skills.
  • Highly proactive with the ability to manage multiple tasks and projects simultaneously.

About Us: Robust Network Solutions has been dedicated to exceptional customer service and providing ongoing proactive and strategic IT management and support since its inception. This is an opportunity for those seeking a fulfilling career with a growing organization.