Senior Technical Support Specialist

2 weeks ago

Hawthorne California, United States OSI Systems - Corporate Full time

Position Overview:


OSI Systems and its subsidiaries are dedicated providers of specialized electronic systems and components that fulfill critical requirements across the homeland security, healthcare, defense, and aerospace sectors.

As a global entity, we are committed to crafting solutions that empower our clients and the communities they serve, paving the way for a safer and healthier world.

We are currently seeking a Senior Technical Support Specialist to join our team. This role involves delivering comprehensive computer assistance and fundamental troubleshooting for applications, hardware, networks, and systems.

The selected candidate will also be responsible for offering technical support to end-users, setting up and configuring workstations, and performing routine tasks such as software and hardware installations and upgrades.

Additionally, this role entails addressing reported issues related to hardware, operating systems, and configuration challenges through effective troubleshooting and research in a timely manner.

The Senior Technical Support Specialist must possess exceptional customer service and communication skills, with the ability to work independently as well as collaboratively with team members.
Key Responsibilities:


• Configure, maintain, and provide computer support to all users to ensure continuous operational capability.

• Offer support for all applications utilized on end-user computers and all associated hardware.

• Monitor the trouble ticketing system and respond to all reported issues within established timelines.

• Manage imaging, data wiping, asset control, and maintain detailed documentation of tickets.

• Facilitate new hire deployments and PC refresh initiatives.

• Assist in developing IT solutions aligned with business objectives.

• Execute system upgrades and migrations as required.

• Conduct hardware upgrades (e.g., memory installations, hard drive enhancements) as necessary.

• Collaborate with other IT divisions to troubleshoot, support, and maintain on-premise IT services, servers, and specialized hardware.

• Work both independently and as part of a team on new and existing equipment, hardware, and software upgrades.

• Manage requisitions for equipment for both new and existing users.

• Provide tailored solutions to meet client needs.

• Maintain Help Desk tracking software with current information on ticket progress.

• Contribute to operational documentation as required.

• Provide users with an overview of hardware and software.

• Maintain, troubleshoot, and offer technical support for the end-user community in a Windows Active Directory environment.

• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.

• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.


It is the responsibility of every employee to report any quality issues or defects to their manager or a member of senior management to facilitate corrective actions and prevent recurrence.

Duties may be modified or assigned at any time to meet the evolving needs of the business.

Qualifications:
• A.S. in Management Information Systems or a related technology degree is required; B.S. is preferred.

• A minimum of 8 years of combined experience in help desk, desktop, network, and systems/server support is required.

• Ability to work collaboratively in a team environment is essential. Excellent interpersonal skills are required.

• Proficiency in Windows 10, Microsoft Office Suite, Active Directory, and Azure AD troubleshooting skills is necessary.

• Attention to detail, strong time management skills, organizational abilities, and the capacity to multitask under pressure are essential.

• Excellent written and verbal communication skills are required.

• Highly motivated with a positive, proactive attitude.

• Strong customer interaction skills are essential.

• Ability to be a self-starter and complete tasks with minimal supervision.

• Must be able to lift IT equipment, including desktops, laptops, monitors, and printers, weighing up to 25 lbs.

• Willingness to travel domestically as needed, currently estimated at 10%-15% of the time.

Benefits:


The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire.

Please note that the salary information is a general guideline only. Salaries are based on candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES:
OSI Systems, Inc. and its subsidiaries (collectively "OSI") do not accept unsolicited resumes from recruiters or employment agencies.

If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information and pursue and/or hire such candidates without any financial obligation to the person, recruiter, or agency.

Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Operating Divisions:
OSI has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions, and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology, and anesthesia systems; and (c) Optoelectronics and Manufacturing, offering specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in defense, aerospace, medical, and industrial markets, among others.

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